Admission Counsellor - Mumbai, India - upGrad
Description
What will you be doing?
● Being a mentor and guide who potential learners can look up to for career advice.
● Counselling potential learners, helping them plan their career path, and making them
understand how upGrad can catalyze their career
● Carrying weekly enrollment/ revenue and collection target
● Establishing the uniqueness and effectiveness of upGrad's model of online learning.
● Owning the complete sales closing life cycle for leads assigned to you. This includes
making phone calls, product demonstrations, sales closing, and post-sales relationship
management.
● Maintaining a detailed database of all the interactions with the leads and providing
constant feedback to the marketing team on lead quality
What we are looking for?
● Individual with outstanding English communication skills (written and verbal) and
interpersonal skills.
● Experience in international sales (EdTech sales would be an advantage).
● Individuals who can understand the culture of EMEA countries and
understand the buying capacity of students from these countries.
● Rockstar sales performers with proven track records.
● Great listeners, and trustworthy individuals who can bond with our potential learners.
Individuals with the ability to approach any situation with patience and very strong
empathy
● Individuals who take a disciplined approach towards building funnel, tracking feedback,
prioritizing tasks, and overachieving targets and deadlines.
● Sales bent of mind, to understand and effectively communicate what upGrad is
offering to its prospective learners and achieve revenue targets
● Passion to deliver the highest levels of customer service at all times
● Basic proficiency in MS Office Suite (Outlook, Word, Excel) is required
What are your deliverables / KPIs?
● Minimum of 100 dials per day.
● 1.5-2 hours of talk time on an average per day.
● 2 enrolled students per week
● Weekly revenue targets to be met and over-achieved.
Working days
6 days working (2 Alternate Saturdays off)
Location: Mumbai (WORK FROM OFFICE)
Mumbai Marol