Jobs

    WFM Analyst - india, India - TE Connectivity

    TE Connectivity
    TE Connectivity india, India

    6 days ago

    Default job background
    Description

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

    Job Overview

  • Monitor real-time queue, schedule adherence & attendance
  • Break/Offline activities Optimization
  • Strong attention to detail and problem-solving skills
  • Report and analyze the Daily, Weekly, and Monthly Contact Center Performance Reports to internal stakeholders
  • Strong business acumen
  • Preferred knowledge of WFM Tool knowledge (Genesys Cloud (preferably), IEX, Verint etc)
  • Quick Learner and ready to take on new role

    • What your background should look like:

  • 1 years of experience in Scheduling, Reporting , RTM
  • Experience MS Excel, WFM Basics (Occupancy, Conformance, Schedule Adherence etc), Understanding of Aux Usage, Data Proficiency
  • WFM tool knowledge like Gensys Cloud etc

    • Competencies

    Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
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