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    Senior Process Executive-Data - Mumbai, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Mumbai, India

    3 weeks ago

    Default job background
    OTHER
    Description

    Team Lead|Team Manager - B&L

    Qualification:

    Graduate (exclusion:

    BE,BTech,MCA)

    Responsibility:

    Business,Customer
    • Minimal Customer interaction under guidance.
    • Understands Domain Process/sub process functions terminologies (such as SOP QC checklists).
    • Project,Process Attempts Complex problems (procedures/processes) and refers to Supervisor/Line Manager in rare cases.
    • Handle first level processing of transactions.
    • Adhere to quality requirements achieve targets/volumes in given TAT(Turn around time).
    • Proactively identify issues.
    • Contribute to process improvement initiatives.
    • Identify and report process changes.
    • Adhere to the mandatory industry regulation and compliance requirements for the given process.
    • Knowledge Management.
    • Update Process documentation as appropriate for the process under guidance.
    • Participate in knowledge transfer.
    • People,Team Management.
    • Adhere to org hygiene and compliance needs in terms of.
    • a\Personal Utilization and Time sheet submission.
    • b.
    • Personal and new hire Assimilation.
    • c.
    • Attendance.
    • d.
    • Team Initiatives Collate team performance metrics.
    • Manage break schedule/transport logistics for the team in the absence of his,her supervisor.

    Must Have Skills

    • MS Excel
    • MS Office

    Good To Have Skills

    • MS Access
    • Account Management-Acquirer
    • Mortgage Loan
    • Acquirer & Acquirer Processor
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