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    Director - Business Analyst - PO/BA Authentication & Security - Mumbai, India - Morgan Stanley

    Morgan Stanley
    Morgan Stanley Mumbai, India

    1 week ago

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    Description
    Director - Business Analyst - PO/BA Authentication & SecurityJob Number:

    3253508Posting Date

    :
    Jun 3, 2024Primary Location

    :
    Non-Japan Asia-India-India-Mumbai (MSA)Job

    :

    Wealth ManagementEmployment Type:

    Full TimeJob Level:
    Director

    Description


    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

    The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

    We are seeking a talented and motivated business analyst to join the Morgan Stanley Wealth Management Digital Client Experience & Platforms team.

    The Digital Client Experience & Platforms team defines and drives the online and mobile experiences for Morgan Stanley and E*TRADE clients.

    In the Business Analyst role, you will inform direction and contribute to the creation and on-going success of the latest digital solutions for our clients.

    You will be a vital part of a dynamic team responsible for delivering the digital client-facing authentication and security experience for all digital platforms, including Morgan Stanley Online and Mobile, E*TRADE web and mobile.

    As a smart, passionate, detail-oriented team player who loves interacting with a diverse set of people solving tough problems and challenging the status quo, this is an amazing opportunity to forge a new digital direction for a highly respected company that is deeply committed to reinventing itself.

    Strong performing individuals will be supported in further professional development.


    Key Responsibilities:
    §Conduct business analysis to fulfill the needs of the business and technology teams§Act as liaison between business units in Fraud Operations, Risk, and Tech Development to ensure product development, delivery support and enhancements support shared goals.§Create management reporting and presentations to convey the status, strategy, roadmap and objectives of the product team§Write clear, concise and complete user stories, epics and process flows§Write client and field communications as well as training documentation as needed to promote the release and rollout of new features§Assist with engagement of control partners (e.g. risk, compliance, legal, fraud) to satisfy the needs of the project team throughout the delivery lifecycle§Collaborate with developers and testers to verify that solutions meet the business requirements§Learn about and stay current with emerging authentication technologies and solutions§Provide training support as needed for users, local field trainers and help desk personnel§Provide support to users in the field for issues escalated to the teamParticipate in presentations and training events for Financial Advisors and other end

    Qualifications

    Knowledge and Skills Required:
    The successful candidate would ideally have the following characteristics:
    §Independent and motivated self-starter who can manage multiple parallel work streams and initiatives to aggressive deadlines§Detail-oriented, highly organized and results-driven professional with a desire for learning opportunities and career development§Outstanding verbal and written communication skills, including ability to create polished presentations suitable for senior management§Ability to think critically, solve problems, assist with decision support and build rapport across the organization§Experience working with cross functional teams, including UX, technology, marketing, communications, legal, risk and compliance§Strong ability to represent and document business requirements, process flows, use cases, user stories and epics§Experience with software development methodologies (i.e., Agile, Waterfall) with direct experience working with Agile processes and concepts§Ability to work effectively in a fast paced, high energy, team-oriented environment§Highly proficient with Microsoft Office applications including Excel, Powerpoint, Word, etc.§3 to 7 years of professional experience in financial services, wealth management or financial technology§BS/BA degree or equivalent work experience required. Advanced degree a plus§Knowledge or experience with cyber security, fraud prevention, website/app authentication a plus
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