Home
>
Jobs
>
Pune

    Associate/Officer/Senior Officer - Pune, India - Wipro

    Wipro
    Wipro Pune, India

    Found in: Talent IN C2 - 3 days ago

    Wipro background
    Full time
    Description
    Role Purpose

    The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

    Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA's defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Team Leaders Performance review HR Hiring and employee engagement and retention Training Team Capability development Technical Lead Training, issue escalation/ resolution External Client Query Resolution Display Lists the competencies required to perform this role effectively: Functional Competencies/ Skill Process Knowledge
    • Knowledge of assigned process, tools and systems
    • Foundation to Competent Competency Levels Foundation Knowledgeable about the competency requirements.
    Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

    Behavioral Competencies Collaborative working Problem solving and decision making Attention to Detail Execution Excellence Client (Internal) Centricity Effective Communication Deliver No.

    Performance Parameter Measure 1. Process No.

    of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2.

    Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Invoice to Pay(Transactional Accounting)

  • Ferrero

    Sales Officer Pune

    Found in: Talent IN C2 - 1 day ago


    Ferrero Pune, India Regular

    Countries and languages Global · Luxembourg HQ · Brazil · China · France · Germany · Italia · Mexico · Poland · Russia · Turkey · North America · ...

  • BNY Mellon

    Senior Associate, Middle Office

    Found in: Talent IN C2 - 1 day ago


    BNY Mellon Pune, India

    Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...

  • THE BANK OF NEW YORK MELLON CORPORATION

    Senior Associate, Middle Office

    Found in: Talent IN C2 - 2 days ago


    THE BANK OF NEW YORK MELLON CORPORATION Pune, India

    Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...

  • Conrad Hotels & Resorts

    Front Office Associate

    Found in: Talent IN C2 - 6 days ago


    Conrad Hotels & Resorts Pune, India Full time

    A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. · What will I be doing? · As Front Office Associate, you will assist in daily Front Office operations ...

  • Della Adventure & Resorts Pvt Ltd

    front office associate

    Found in: Talent IN C2 - 12 hours ago


    Della Adventure & Resorts Pvt Ltd Pune, India Full time

    As a front desk or front office associate, you are responsible for performing various administrative job duties. Some examples of these duties include greeting customers, maintaining office visitor records, handling customer inquiries, and accepting As a front desk or front offic ...

  • Conrad Pune

    Front Office Associate

    Found in: beBee S2 IN - 5 days ago


    Conrad Pune Pune, India Full time

    A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.What will I be doing?As Front Office Associate, you will assist in daily Front Office operations and wor ...

  • Hilton

    Front Office Associate

    Found in: beBee S2 IN - 5 days ago


    Hilton Pune, India Full time

    A Front Office Associate assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. · What will I be doing? · As Front Office Associate, you will assist in daily Front Office operations a ...

  • Hyatt Corporation

    Front Office Associate

    Found in: Talent IN C2 - 12 hours ago


    Hyatt Corporation Pune, India Full time

    Front Office Associate · Hyatt Place Hyatt Place Pune Hinjewadi IN - MH - PuneGuest Service OperationsHourly/Entry Level EmployeeFull-timeReq ID: PUN001523Local Summary · You will be responsible to provide an excellent and consistent level of service to your customers. · Qual ...

  • The Ritz-Carlton

    Officer-Loss Prevention

    Found in: Talent IN C2 - 2 days ago


    The Ritz-Carlton Pune, India Full time

    Type de Poste · Non-Management · Bienvenue dans la famille · Nous vous souhaitons la bienvenue en tant que membre de notre famille Marriott internationale et diversifiée. Qu'il s'agisse de voyager au sein de la même ville ou à l'autre bout de la planète, nous savons qu'il est i ...

  • iimjobs

    Senior Nodal Officer

    Found in: beBee S2 IN - 6 days ago


    iimjobs Pune, India Full time

    Proven and relevant work experience of at least 8 years in customer service or as Nodal Office from BFSI/NBFC experience. · - Email/ phone etiquettes / IO coordination. Excellent analytical and organizational skills · - Strong communication skills · - Good skills in MS Excel, Wo ...

  • Sodexo

    Office Associate- Finance

    Found in: Talent IN C2 - 2 days ago


    Sodexo Pune, India

    Short Description · To serve food and beverage in the dining hall and designated area. Need to clean all service equipment and service station. ...

  • THE BANK OF NEW YORK MELLON CORPORATION

    Senior Associate, Middle Office Team Lead

    Found in: Talent IN C2 - 5 days ago


    THE BANK OF NEW YORK MELLON CORPORATION Pune, India

    Senior Associate, Markets Operations · Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trilli ...

  • 12542 Citicorp Services India Private Limited

    Officer

    Found in: Talent IN C2 - 3 days ago


    12542 Citicorp Services India Private Limited Pune, India Full time

    Responsibilities: · Development user interface for web application using Angular , html, csss and javascript · Creating reusable UI components · Implementing Client-side routing single page application using angular built-in route · Provides technical knowledge to ensure effici ...

  • 2coms

    Sales Officer

    Found in: Talent IN C2 - 2 days ago


    2coms Pune, India

    Job Description · We are hiring Sales Officer / Senior Sales Officer (Admixture) for one of our esteemed clients · Job title: Sales Officer / Senior Sales Officer (Admixture Division) · Location: Pune · Responsibilities: · • Identifying and appointing dealer for deeper market pen ...

  • E902 DWS India Private Limited, Maharashtra Branch

    Senior Business Control Officer

    Found in: Talent IN C2 - 4 days ago


    E902 DWS India Private Limited, Maharashtra Branch Pune, India Full time

    Description · Function – DWS Control Office (DCO) · The DWS Control Office (DCO) is the central business function mandated to design an effective framework of business processes and controls in collaboration with the DWS business units and enabling functions. The activities of ...

  • THE BANK OF NEW YORK MELLON CORPORATION

    Associate, Middle Office II

    Found in: Talent IN C2 - 12 hours ago


    THE BANK OF NEW YORK MELLON CORPORATION Pune, India

    Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...

  • BNY Mellon

    Associate, Middle Office I

    Found in: Talent IN C2 - 4 days ago


    BNY Mellon Pune, India

    Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...

  • THE BANK OF NEW YORK MELLON CORPORATION

    Associate, Middle Office I

    Found in: Talent IN C2 - 4 days ago


    THE BANK OF NEW YORK MELLON CORPORATION Pune, India

    Bring your ideas. Make history. · BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or ...

  • Citi

    Senior Officer Chat Operations

    Found in: Talent IN C2 - 6 days ago


    Citi Pune, India Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...

  • Ferrero

    Senior Sales Officer Mumbai

    Found in: beBee S2 IN - 5 days ago


    Ferrero Pune, India

    Job Location: ​Mumbai · Company description · Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so to ...