- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
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Customers Inquiry Head and Supervisor
Found in: Talent IN 2 C2 - 1 day ago
Bharti Axa Life Insurance Kolkata, IndiaSupervising the daily operations of the customer service department · Creating a reliable customer loyalty program · Setting customer service goals for team members and helping them reach those goals · Interacting with customers and handling customer queries and complaints in a t ...