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    Customer Inquiry Head - Kolkata, India - PNB MetLife India Insurance

    PNB MetLife India Insurance
    PNB MetLife India Insurance Kolkata, India

    Found in: Talent IN 2 C2 - 1 day ago

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    Description
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our products inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support.

    Customer Service Representative Requirements:

    • High school diploma, general education degree, or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

  • Bharti Axa Life Insurance

    Customers Inquiry Head and Supervisor

    Found in: Talent IN 2 C2 - 1 day ago


    Bharti Axa Life Insurance Kolkata, India

    Supervising the daily operations of the customer service department · Creating a reliable customer loyalty program · Setting customer service goals for team members and helping them reach those goals · Interacting with customers and handling customer queries and complaints in a t ...