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Antal International India Gurgaon, India Full timeRole Purpose : The IT Service Management (ITSM) Manager is responsible for overseeing and optimizing an organization's IT service delivery and support processes. · Their role is to ensure efficient and effective IT services, aligning them with business objectives, and maintaining ...
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Managed IT Services
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BDO RISE Private Limited Gurugram, IndiaJob Duties · Acts as primary contact regarding all questions and information, including progress, challenges encountered, and issues identified. · Provides exceptional client service and develops advanced level deliverables and/or solutions to issues. · Identifies, grows, and mai ...
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Service Manager
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JSB Group Gurugram, IndiaWe are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relati ...
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Managed Services Managed Services Senior
Found in: Talent IN C2 - 5 days ago
KPMG India Gurugram, IndiaData Analytics, MIS, Finance Operations and Working Capital ManagementGraduate/ Post GraduatePerform data analytics to support the HoD in business reviews · Build models to prepare monthly Forecast & Projections , weekly / monthly MIS and other adhoc reports · Working Capital Man ...
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Managed Services Finance Managed Services Assistant Manager
Found in: Talent IN C2 - 1 day ago
KPMG India Gurugram, IndiaAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
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Area Service Manager
Found in: Talent IN 2A C2 - 6 days ago
Kia India Gurugram, IndiaPosition : Area Service Field Manager (North Region) · Experience Required : 5 to 10 years from 4 wheeler vehicles OEM (mandatory) · Education : B-Tech- Mechanical Engg/automobile engg (mandatory)/MBA (optional) · Location : Gurugram · Roles & Responsibilities · Business developm ...
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Area Service Manager
Found in: beBee S2 IN - 3 days ago
KR enterprises placement service Gurgaon, India Full timeHiring for 2 Area Service Manager Jobs in Gurgaon,Leadership Skills,Effective Team Management,Problem Solving,Strategic Thinking, with minimum 5 Years Experience,Required Educational Qualification is : Other Bachelor Degree with Good knowledge in Leadership Skills,Effective Team ...
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Manager Service Sales
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Service Delivery Manager
Found in: Talent IN 2A C2 - 6 days ago
NIIT Limited Gurugram, IndiaAbout NIIT Ltd. · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the wor ...
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Service Delivery Manager
Found in: Jobs Search IN C2 - 1 hour ago
Niit Limited Gurgaon, India Full timeAbout NIIT Ltd. · NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. · The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the w ...
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Client Servicing Manager
Found in: Talent IN 2A C2 - 1 hour ago
Magictap Solutions Gurugram, IndiaJoin Our Team as a Client Servicing Manager at Magictap · Location: Gurgoan · Experience: 2-5 years · Employment Type: Full-time, On-Site · Magictap is seeking a dedicated and enthusiastic Client Servicing Manager to join our vibrant team. With an innovative approach and a commi ...
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manager- ghg services
Found in: Talent IN 2A C2 - 5 days ago
TÜV SÜD Gurugram, IndiaKey Responsibilities · Execution of various Carbon management projects for clients on Corporate GHG inventory, Product Carbon Foot print, Carbon remedial projects, Carbon neutrality & Net Zero Road map. · Technical write up & Content creation for GHG Report & Response for CDP, T ...
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Financial Services Manager
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KPMG India Gurugram, India· • Hiring Alert – Manager (Financial Services) - Risk Assurance (Internal Audit) · At KPMG India, our Governance, Risk and Compliance Services (GRCS) is one of the leading practices having vast experience of working with clients across various sectors & countries. Know more abo ...
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Client Services Manager
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Talent Corner HR Services Pvt Ltd Gurugram, IndiaA Media Buying and sale Company in Gurugram is looking for a Client Servicing executive with Sales of digital Hoarding · Client Servicing with BD · Vertical: Digital Out Of Home Media ( Digital screen / Hoarding ) · Reports to: Vice President of the company · KPI: · • Developing ...
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Managed Services Whistle Blower Service
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KPMG India Gurugram, IndiaAbout KPMG in India · KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with ...
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Director - Managed Services
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Epam Gurugram, IndiaDescription · EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with ...
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Manager, Technical Services
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MongoDB Gurugram, IndiaTechnical Services has nearly 200 global team members in offices spanning the entire globe. The team has offices in New York City, Toronto, Austin, Palo Alto, Vancouver, Sydney, Gurgaon, Bengaluru, Tel Aviv, Dublin, and Buenos Aires. Outstanding customer satisfaction is achieved ...
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Manager - Customer Service
Found in: Talent IN C2 - 6 hours ago
Genpact Gurugram, India Full timeWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom ...
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Manager Service Ops
Found in: Talent IN C2 - 1 day ago
Gartner Gurugram, India Full timeAbout this role: · The Global S&O arm of Gartner is currently seeking talented people leader with an entrepreneurial mindset to join its Strategy & Operations team in India. As a member of this team, you will spearhead a team of high caliber, high performing associates to drive ...
Customer Service Manager - Gurugram, India - Orange Business Services
Description
about the role
To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements)
Service Level Management
Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities
Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target
Ensure successful program management through coordinated management of a portfolio of projects / activities
Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service
Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place.
Present monthly service reviews and Service Improvement Program actions; manage customer expectations; interpret high level dashboard of all operations to customer (sponsor / service director)
Provide customer with informed industry benchmarks , Telemark; propose service enhancements which continually position Orange Business Services as best in class
Proactively review overall service requirements with business users; identify gaps and opportunities, help users articulate needs
Help customer upscale existing contracts; help visualize the enhanced value and assist AGM / ECT build the business case / sales presentations
Develop innovative proposals
Present monthly high level dashboard of all operations to Customer Operations Director; highlight trends and value generation opportunities
Win trusted status as the extended member of customer's service team
Prepare, monitor and advise on Customer Performance Scorecard
Identify and create Additional Customer Value
Continually review efficiency of Orange Business Services processes to ensure delivery of world-class innovative solutions
Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements
Contribute thought leadership to Orange Business Services' Centre of Excellence of customer / industry requirements to ensure Orange Business Services leads the market
Change Management
Manage in / out of scope requests and agreeing any change / release management (CM)
Financial Management
Financial management of the Services P&L
Peer review monthly customer billing; ensure bill accuracy
Accountable for resolution of billing issues and assist AGM in escalated case
Ensure billing remains consistent with contract and client expectations – no surprises
about you
• Customer Service and Service Management Experience
• 6 to 9 years of experience with at least 3-4 yrs of work experience in customer-facing organizations within the telecom or IT industry
• Virtual team management experience
• Good level of practiced technical knowledge of Networks, Voice, Security etc with market understanding
• Language Skills: English (if not mother tongue, fluent written and verbal), local language
• Bachelor of Engineering/Diploma in Information Tech will be preferred
• Technical Skills: good knowledge of Network, IT Services, Security (Palo Alto - Nextgen), Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP
• Soft Skills: good communication, negotiation, presentation, organization skills
• Is fully empowered to coordinator of all entities involved in technical performance of our solutions
• Can work independently, shows initiative and proactivity
• Can work well under pressure and can handle escalations calmly and competently.
• Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification.
additional information
Need to perform Customized reporting.
* Global/Multinational Service Management experience preferred.
contract
Regular