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    sm otc - chennai, India - Genpact

    Genpact
    Genpact chennai, India

    1 week ago

    Genpact background
    Description

    With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

    We are inviting applications for the role of SM, Order to Cash

    We're looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a good team player and should have led a team size of ~50 people.

    Responsibilities

    In this role, you'll be responsible for all the activities related to O2C domain

  • Validate the Purchase Order (PO) requests from to bill the order
  • Investigate discrepancies in the PO and invoices with disputes
  • Manage Order to Cash related to collections and dispute management, implement & adhere to strategy
  • Interaction with end customers via Calls and Emails for collecting pass due amounts
  • Meeting collections numbers/targets (monthly/ quarterly/ yearly)
  • Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls.
  • Dispute Handling related to invoice issues
  • Lead and participate in conference calls with Country / Regional Financial Managers.
  • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
  • Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects)
  • Timely and effective communication with internal departments (like sales, Operations, Credit teams) for issue resolution

    • Qualifications we seek in you

    Minimum qualifications

  • B.Com graduation (MBA – Finance preferred)
  • Relevant work experience in Order to Cash

    • Preferred qualifications

  • Very Good Written and Verbal Interpersonal skills
  • Proficient in MS Office applications, especially in MS excel
  • SAP knowledge and experience in generating reports from SAP would be an added advantage
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