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    O2C- Collections - Hyderabad, India - Genpact

    Genpact
    Genpact Hyderabad, India

    3 weeks ago

    Genpact background
    Accounting / Finance
    Description

    Responsibilities


    • Responsible for meeting own targets of assigned activities


    • Primary responsibility for monitoring accounts receivable balances; perform collection functions on assigned account; resolve customer issues related to non-payment; conduct payment negotiation. Escalates accounts, as necessary.


    • Works closely with Contracts, Credit, Billing, RECON, Database and Accounts Receivable areas to identify and resolve issues affecting timely account payment.


    • Maintain our Culture with a positive team environment. Assist peers as necessary or as directed by Manager or Director.


    • Collect customer payments in accordance with payment due dates. Communicate with customers in a positive and friendly manner.


    • Monitor and follow up on the status of TBDA's/RMA's/CSO's/Reverse BNL's


    • Create and send manual invoice(s) electronically or overnight mail following our protocol


    • Research Operational issues with field personnel


    • Monitor accounts in the Escalation Protocol for payment or credit risk


    • Work with Database/FIT to correct entry errors and correct invoice(s)

    Qualifications we seek in you

    Minimum Qualifications


    • B.Com or BBA, accounting, or finance emphasis a plus

    Preferred Qualifications/ Skills


    • Good communication & analytical skills


    • Very strong interpersonal skills, tact, persistence, and patience; very strong customer service orientation; excellent follow through; strong verbal and written skills; working knowledge of spreadsheets and word processing, familiarity with computerized accounting / accounts receivable systems.


    • Ability to manage changing priorities and multiple responsibilities, work extended hours, make decisions under pressure, work effectively in a team environment.

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