- Develop and nurture relationships with existing clients, serving as their primary point of contact for all event-related inquiries and requests.
- Manage existing client accounts, proactively engaging with clients to understand their event objectives, preferences, and feedback, ensuring prime delivery.
- Collaborate with internal teams (Production and Creative teams) to translate client visions into successful events.
- Regularly interact with clients through telephone calls, email communications, or face-to-face meetings.
- Respond to client inquiries in a timely and professional manner.
- Stay informed about industry trends, market developments, and competitor activities to identify new business opportunities.
- Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities.
- Manage all pre- and post-event operations and pre-post P&Ls to ensure outstanding and unforgettable events are delivered.
- Leadership Skills.
- Excellent presentation skills.
- Excellent communication, both written and verbal.
- Good listening skills.
- The ability to work efficiently under pressure.
- Excellent organizational and time management skills.
- Strong analytical and problem-solving skills.
- Exceptional customer service skills.
- Team collaboration.
- Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.
- Proven 4 years' experience in Client Service, preferably within the events industry.
- Strong interpersonal skills.
- Strategic thinking and problem-solving skills, with a proactive approach to client service.
- Availability to work flexible hours, including evenings and weekends, as needed.
- Willingness to travel for client meetings and events.
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Event Client Service Manager - Greater Bengaluru Area, India - Sonar Conectar Media and Entertainment
Description
Job Description:
The Client Services Manager will be responsible for building and maintaining strong relationships with our existing clients, ensuring their needs are met and expectations exceeded.
Responsibilities:
Note: Only from Event Management company
Major Skills:
Requirements:
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