- Configure and customize the FreshService platform to meet the organization's IT service management requirements.
- Collaborate with various stakeholders to gather requirements and implement solutions within FreshService.
- Administer user access and permissions, ensuring security and compliance standards are maintained.
- Monitor system performance and troubleshoot issues as they arise, implementing necessary fixes and enhancements.
- Develop and maintain documentation, including standard operating procedures and knowledge base articles.
- Provide training and support to end-users and internal teams on FreshService functionality and best practices.
- Evaluate and recommend new features, plugins, or integrations to improve the efficiency and effectiveness of FreshService.
- Stay up-to-date with the latest trends and developments in IT service management tools and practices.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Proven experience as a Tools Administrator, specifically with FreshService or similar IT service management platforms.
- Strong understanding of IT service management processes and best practices.
- Proficiency in configuring and customizing FreshService, including workflows, automations, and reporting.
- Experience in user administration, access control, and security configuration within FreshService.
- Excellent analytical and problem-solving skills, with the ability to troubleshoot technical issues independently.
- Effective communication skills, with the ability to collaborate with cross-functional teams and stakeholders.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- FreshService certification or relevant certifications in IT service management.
- Experience with ITIL framework and practices.
- Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks.
- Experience with integrations between FreshService and other IT systems or tools.
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Tools Administrator - chandigarh, India - ALIQAN Technologies
Description
Hiring Tools Administrator (Freshservice) for one of our client MNC.Position- Tools Administrator (Freshservice)
Experience - 6 to 10 Years
Location - Bangalore / Chandigarh
Job Type - Contract/ C2H/ Permanent
Notice Period :
Immediate to 30 days max
Job Description :
Key Responsibilities :
Requirements :
Preferred Qualifications :