- In education industry is preferred
- Experience in Nationalized offline coaching industry
- Experience in Operations, Management and leading a team.
- To take care of building operations, manage the centre operations end to end.
- To achieve the given sales targets of the centre.
- Complete Ownership of Facility Operations and Student Experience for the given center
- To handle branch operations & provide support to all other departments with and related issues
- Adhere to guidelines of the organization and ensure it is being followed and implemented at the centre.
- Implementation of process and managing it according to SOP
- To handle students' and parents' issues and concerns and give solutions and retain them.
- Also, to be proactive to reach out to parents for continuous feedback in order to ensure customer satisfaction & optimum results
- To ensure effective branding of the organization and events is done through various mediums as and when required after thorough negotiation with vendors
- To make proper utilization of reports and its effective analysis for Strategic thinking and execution
- To ensure the motivation of the team, coordination between team members and working towards the organizational goal.
- Takes ownership of the Employees' performance and retention
- To update (Verbally and/or written) your Reporting Manager on a routine basis for all relevant issues in marketing and HO
- To ensure that branch is compliant with Corporate Guidelines.
- To take care of monthwise fee collection.
- Also to monitor pending fees and ensure follow up is done for outstanding payments.
- Moreover, to ensure that refund and leftout cases are controlled to the minimum
- Adherence to all admin and academic compliance necessary for smooth functioning of the centre.
- Ensuring that the branch gets a good audit rating
- Responsible for daily and fortnightly update
- To maintain accurate records
- Responsible for your allocated workload and must meet all targets as agreed with your Reporting Manager.
- The incumbent must contribute towards the smooth running of the organisation
- Needs to have excellent leadership, delegation, and communication skills, with a drive to meet business goals and a strong understanding of customer service.
- Business Acumen / Business Orientation skills to understand the dynamics of the branch
- Good with monitoring/evaluating the services their business provides, ensuring they are up to standard
- Innovative mindset; able to come up with creative solutions and implement new ideas
- Are peoplepersons,have excellent interpersonal skills and a good understanding of customer service.
- Able to train and supervise staff
- Good with delegating and coordinating tasks among staff members
- Enthusiasm and a positive attitude (taking pleasure in helping others and ensuring the office is always a pleasant workspace)
- High degree of integrity and honesty in all dealings
- Ability to work under pressure to meet deadlines
- Proactive, selfstarter.
- Technically competent with various software programs, such as Word, Excel, PowerPoint etc.
- Skills to effectively prioritize and execute tasks in a highpressure environment is crucial
- Should have some experience in offline ops/managing centres.
- P&L / Budgeting/ Experience in collaboration with vendor partners.
- Should have experience in team handling
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Physics Wallah - Noida, India - PhysicsWallah
Description
About the job:
The overall development, performance and maintenance of the center's activities to obtain the maximum efficiency, quality, service and profitability for the organization.
Job Location:
Noida
Experience: 5-7 years
Education:
Any Graduate/ post graduate
Key Roles and Responsibilities:
Knowledge, Skill and Abilities :
Benefits:
Remuneration:
As per market standards.
Other perks:
Health Insurance,Food & Beverages, Shift allowance ,Maternity and Paternity Leaves
Benefits found in job post
Medical insurance
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