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    IT Technologist _MES _ ServiceNow - Hyderabad, India - Medtronic

    Medtronic
    Medtronic Hyderabad, India

    2 weeks ago

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    Description
    Careers that Make a Difference

    We are looking for individuals who can bring fresh perspectives and diverse experiences to our team. At Medtronic, we value employees who are passionate about putting patients at the center of everything we do. Our inclusive culture fosters innovation and allows you to thrive in a dynamic industry like medical technology and healthcare.

    Join us in tackling new challenges and driving groundbreaking ideas to advance medical science. As a part of our team, you will have the opportunity to contribute to cutting-edge healthcare solutions and shape your career in a supportive environment.

    At Medtronic, we prioritize your growth and well-being. We offer a range of benefits and reward programs to recognize your essential role in our mission to revolutionize healthcare.

    Embark on a rewarding career in the IT field that has a meaningful impact. Join us in making a difference in the lives of millions worldwide through our innovative products and solutions.

    A Day in the Role
    • Provide technical support and solutions to Medtronic Manufacturing sites.
    • Ensure high levels of service quality for various applications and systems.
    • Manage technical escalation support for manufacturing applications.
    Key Responsibilities:
    • Oversee a multi-platform Service Delivery team.
    • Establish and meet Service Level Agreements with stakeholders.
    • Track and develop ServiceDesk metrics.
    • Collaborate with different teams to ensure smooth service operations.
    • Review technical documentation and processes.
    • Manage Major Incidents and post-incident reviews.
    • Drive continuous improvement using ITIL best practices.
    • Support end-users with training requirements and projects.
    Minimum Requirements:
    • Bachelor's degree.
    • 4+ years of relevant experience or a master's degree with 2+ years of experience.
    Required Skills:
    • 5+ years of experience in Manufacturing Applications.
    • Experience with Managed Service Delivery for Manufacturing Applications.
    • Hands-on experience with Manufacturing Applications.
    • Knowledge of ServiceNow and ITIL best practices.
    • Strong communication and problem-solving skills.
    • Customer-focused and adaptable to changing needs.
    • Strong interpersonal and collaboration skills.
    Preferred Qualifications:
    • 2+ years of experience with ServiceNow.
    • ITIL certification.
  • Medtronic

    IT Technologist _MES _ ServiceNow

    1 week ago

    Medtronic hyderabad, India

    Careers that Change Lives We seek out and hire a diverse workforce at every level. We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that's why we make it a point to seek out, attract and develop employees who are patient-centric, pass ...