Sr Lead, Service Del Impl - india, India - Northern Trust

Description

Responsibilities

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Maintain high performing operational service support functions for support of operational Run activities for the Global IT Organization.

Responsible forpliance, security, and effective delivery of Services throughout the business.

As owner of the escalation process the Service Delivery Manager will take ownership of major incidents to ensure coordination of resolving parties, effectivemunication to stakeholders and post incident review.

Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed.

Champion Service and Support in Operational projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed.

Be accountable for the quality of the end-to-end service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems.

Drive internal and third-party service review meetings covering performance, service improvements, risk,pliance,ernance, quality, and processes.

Make rmendations for Service Improvement Plans and ensure actions are followed through topletion in a timely manner.

Work with internal and third-party teams to ensure actions are taken andpleted to protect and improve services.

Provide regular and accurate management reporting on IT Service performance.

Staff Management including recruitment, mentoring, training, target setting and performance assessment.

Be an ambassador for IT, working across the business to provide effectivemunication on IT matters and build relationships with other teams to ensure effective dialogue between department.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for apanymitted to assisting themunities we serve Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainablepanies Build your career with us and apply today. #MadeForGreater
Reasonable amodation
Northern Trust ismitted to working with and providing reasonable amodations to individuals with disabilities. If you need a reasonable amodation for any part of the employment process, please email our HR Service Center at .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Job ID R124049