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    CAD Support Analyst - pune, India - MICHELIN

    MICHELIN
    MICHELIN pune, India

    1 week ago

    Default job background
    Description
    CAD Support Analyst

    Primary Skills (Technical Must Haves)

  • First experience on a PLM tool (if possible 3D experience) candidate should be able to explain is usage of the PLM (could be professional or academic)
  • Ready to do support for next 3 years

    • Secondary Skills (Technical Good To Have)

  • Catia V5
  • Problem management

    • Main activity:

  • Incident and user request management
  • Participation to application improvement:
  • Root cause analysis
  • Work with development team to make application more robust
  • Improvement of user training
  • Monitoring and alerting improvement
  • New release validation.

    • KEY EXPECTED ACHIEVEMENTS

    Incident Management : Urgency identification and priorityvalidation are done, technical and functional analysis isprovided, solutions are delivered to users, potentialworkarounds are communicated, incident status is updatedto users.​

    Service Request handling : Standard requests are taken intoaccount, processing is carried out or forwarded to therelevant contributor, status updates are provided to users,and requests are continued until closure.​

    Change Management : Participation in the changemanagement process​

    Problem Management : Participation in the analysis of rootcauses of incidents​

    Monitoring/Observability : Monitoring systems set up by thebuild and/or infrastructure teams are utilized, alerts aretaken into account, and potential impacts on users arecommunicated to relevant contributors. Incidents based onmonitoring detections are triggered and tackled.​

    Continuous Improvement : Feedback is provided to thedevelopment teams regarding potential improvementsidentified by users or the support engineer. Participation tothe continuous improvement of the team.​

    Knowledge Management : Lessons learned from activitiesare ensured to be documented and shared.​

    Service Level Management : the performance managementsystem is understood and alerts on cases of issues are set.

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