TSR - Noida - noida, India - Tribiz India

Tribiz India noida, India

1 week ago

Description

Overview: As a TSR(Technical Support Representative) you play a critical role inproviding technical assistance and support to our customers. Yourexpertise and guidance ensure that our customers have a seamlessexperience with our products and services fostering loyalty andsatisfaction.KeyResponsibilities:

Handle inbound andoutbound customer calls and emails professionally andeffectively
Diagnose and troubleshoot technicalissues guiding customers throughsolutions
Provide accurate and timely responsesto customer inquiries
Document all customerinteractions and issue resolutions
Escalatecomplex technical issues to appropriate internalteams
Contribute to the knowledge base bydrafting clear and concise supportarticles
Assist in testing and qualityassurance for new product releases
Collaboratewith crossfunctional teams to improve overall customerexperience
Meet individual and team performancetargets
Stay updated with product knowledge andindustry developments
Contribute to a positiveteam culture through effective communication andcollaboration
Adhere to set procedures andpolicies

RequiredQualifications:

Bachelor s degree inComputer Science Information Technology or relatedfield
Proven experience in technical support orcustomer service role
Proficiency in using helpdesk software and remote support tools
Stronganalytical and problemsolving skills
Excellentwritten and verbal communication skills
Abilityto multitask and prioritize in a fastpacedenvironment
Solid understanding of technicaltroubleshooting and problemdiagnosis
Experience with CRM and ticketingsystems
Ability to adapt to new technologiesand software applications
Sales skills toidentify potential upsellopportunities
Certifications in relevanttechnologies (e.g. Microsoft Certified Professional CompTIAA)
Good understanding of network infrastructureand protocols
Ability to work flexible hoursincluding weekends and holidays
Strong timemanagement and organizationalskills

communication,customerservice,multitasking,time management,salesskills

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