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    Helpdesk Associate - Bengaluru, India - NTT DATA

    NTT DATA
    NTT DATA Bengaluru, India

    1 month ago

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    Description

    Job Description

    • Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Includes recognition, research, isolation, resolution, and follow-up steps.
    • Analyst level involves acting as a liaison between customers and departments within the organization, ensuring all online system problems are accurately and promptly resolved.
    • Shift: Rotational shift
    • Qualifications: Graduate with a minimum of 12 months experience in a technical support role
    • Basic MS troubleshooting skills
    • Basic computer knowledge
    • Basic networking troubleshooting skills
    • Essential technical skills for computer-related issue troubleshooting

    Requirements:

    • Minimum of 12 months experience in the current role
    • Strong Communication Skills
    • Rotational shift availability
    • Essential Technical Troubleshooting skills

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