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Lead Associate
2 days ago
WNS Pune, IndiaJob Description · - Review and approve the sampling strategy that suits the business requirement · - Decide on the Calibration Process and variance target · - Create and review the Quality Standard Document and ensure adherence to same · - Assist the Operations Team up of custome ...
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Associate Lead
1 week ago
timesjobs Pune, India Full timeAssociate Lead · Experience: 2 years · Location: Pune · Job Responsibilities: · Experience of minimum 1 year in General Insurance or Chat Process is a must. · Strong customer service skills with ability to manage queries while being courteous and professional in manner. · Solutio ...
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Lead Associate
2 weeks ago
WNS Global Services Pune, India Full timeJob Description · Lead Associate - QualityRoles & Responsibilities :Complete Daily Call Audit checks as per the process requirement and agreementProvide Feedback to the agents for the error identified on a daily basisConduct Customer comeback analysis for all the errors received ...
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Lead Associate
5 days ago
WNS Global Services pune, IndiaJob Description · To enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for i ...
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Lead Associate
1 week ago
WNS Global Services pune, IndiaJob Description · Evaluates quality of service, regulatory compliance and adherence to established procedures in relation tocontacts. Evaluates potential impact of errors made on the customer and subsequent handling of the individualcustomer#s journey. Contributes to benchmark au ...
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Lead Associate
2 days ago
WNS Pune, IndiaJob Description · Review and approve the sampling strategy that suits the business requirementDecide on the Calibration Process and variance targetCreate and review the Quality Standard Document and ensure adherence to sameAssist the Operations Team up of customer compliant & res ...
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Lead Associate
5 days ago
WNS Global Services pune, India Full timeJob Description · Evaluates quality of service, regulatory compliance and adherence to established procedures in relation tocontacts. Evaluates potential impact of errors made on the customer and subsequent handling of the individualcustomer#s journey. Contributes to benchmark au ...
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Lead Associate
5 days ago
WNS Global Services pune, India Full timeJob Description · First point of contact for client engagement and escalation management. Identify and work towards improvements projects resulting in process efficieniesCollectionsVoice callingDispute ManagementCustomers account ReconcilationCash ApplicationCash ApplicationAccou ...
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Lead Associate
1 week ago
WNS Global Services Pune, India Full timeJob Description · To enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for i ...
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Lead Associate
1 week ago
WNS Global Services Pune, IndiaJob DescriptionTo enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for info ...
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Lead Associate
1 week ago
WNS Global Services Pune, IndiaJob Description · Knowledge of accounting principles, Journal entries and Reconciliations. Highlights exceptions to the SLAs or any other performance metrics like Ageing Open items, Accuracy of taskIdentify the process improvement areas and get it aligned with clientFirst level o ...
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Lead Associate
3 weeks ago
WNS Global Services Pune, IndiaJob Description · Have experience MIS Reporting of at least 2 years - Have knowledge of Advance excel formulas and latest functions- Should have capability to lead the project tasks independently -- VBA and Power BI knowledge is preferrable- Should have good analytical skill- Sho ...
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Lead Associate
1 week ago
WNS Global Services pune, India Full timeJob Description · Knowledge of accounting principles, Journal entries and Reconciliations. Highlights exceptions to the SLAs or any other performance metrics like Ageing Open items, Accuracy of taskIdentify the process improvement areas and get it aligned with clientFirst level o ...
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Lead Associate
2 weeks ago
MPC Moving Picture Company Pune, India Full timeCompany Description · WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 ...
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Lead Associate
3 weeks ago
WNS Global Services Pune, India Full timeJob Description · 2+ years of work experience in General Ledger Accounting, Fixed Assets, Intercompany and Bank and Account ReconciliationsSound Accounting KnowledgeSupport in preparing MIS reportsProven verbal and written communication skillsAbility to support internal & externa ...
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Lead Associate
1 week ago
WNS Global Services Pune, IndiaJob Description · Evaluates quality of service, regulatory compliance and adherence to established procedures in relation tocontacts. Evaluates potential impact of errors made on the customer and subsequent handling of the individualcustomer#s journey. Contributes to benchmark au ...
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Lead Associate
1 week ago
WNS Global Services Pune, IndiaJob Description · First point of contact for client engagement and escalation management. Identify and work towards improvements projects resulting in process efficieniesCollectionsVoice callingDispute ManagementCustomers account ReconcilationCash ApplicationCash ApplicationAccou ...
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Lead Associate
3 weeks ago
WNS Global Services Pune, IndiaJob DescriptionCandidates with work experience in - IBA (Insurer Broker Accounting) is mandatory. · Business is open to looking at candidates from an operations background. · Cash Posting/ Bank Reconciliation/ Auditing Payments/ Unallocated cash reviews. · Complete Daily Quality ...
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Lead Generation Associate
8 hours ago
Atica Global Pune, IndiaAbout Us: Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefr ...
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Lead Generation Associate
16 hours ago
Atica Global Pune, IndiaAbout Us: Atica is a leading, tech-first remote sales & revenue management company for Hotels and Hotel operators in the US, enabled by a unified tech-led solution. We are a startup, funded by the top investors in the country, like Titan Capital, DIBS. As innovators at the forefr ...
PUN - REF34934P - General Ledger - Lead Associate - Pune, India - WNS Global Services
Description
Job Description
Brief Job Description (Applicable to all Bands) To perform GL Accounting & Management Reporting - Activities would include preparation of journal entries, Intercompany, Balance sheet Reconciliations, P&L Analysis, Client Statements, Landlord Reporting, Account Payable and Receivable activities, Revenue Reconciliations, and perform other industry specific activities. Ensure No SLA/KPI are missed. Create and deploy internal controls across the sub processes. Identify the pain areas within the process and develop action plans for smooth functioning of the process.
Key Accountabilities Being available during EST and PST time zones to interact with client and team and ability to work extra hours including weekends as and when needed. Manage own deliverables and ensure that all the SLAs/KPIs are met. Ability to acquire business knowledge, deep dives into the process and find scope of improvements. Ensure that the close activities are performed as per the agreed close calendar. SOPs are updated in a timely manner and approved as per the agreed approval cycle with the client. Ability to get into the detail and come up with process improvement ideas to reduce close cycle time and or flatten the close peak effort requirement. Find the root causes and implement an action plan to mitigate errors/risk - as applicable. Best practice sharing Operational Parameters Carry out period close activities to the client, undertaking tasks such as Journal Processing, Reconciliations, and issue investigations. Required to assess and validate operational processes /activities and to determine if a robotics automation solution has fulfilled the requirements and identify new opportunities for automation. Working with spreadsheets and ERPs. Resolve any technical and process related problems surrounding the ERP. Participation in projects to gather user requirements, design, customize. Monitors reconciliation performance and maintain reliability of the closing balances with appropriate action plan and follow-ups on open items. Recommends new features or changes to reconciliation workflow based on user feedback. Coordinates new process improvements and laisse with technical teams and users. Ownership of allocated processes/reporting and ensuring all process/reporting deadlines are met and control adherence. Communicate any service delivery issues, deviations, or potential delays in achieving deadlines, to the Team Leader Ensure quality standards laid out are met for the processes/reporting owned. Ensure Detailed Procedure Manuals are reviewed and updated accordingly for the owned processes/reporting. Ensure information related to the processes/reporting owned are maintained in the agreed format. Ensure providing required support for external audits. Communication should be clear and appropriate especially during the month-end period and email communication in terms of reporting. Ensure to keep immediate manager informed on any identified issues on deliverables. Ensure any adhoc request from client to be address/action on timely manner. Participation in projects to gather user requirements, design, customize, test efficient business concepts. Coordinates new process improvements, implements best practices, and liaises with technical teams and users. Produce management reports to the client to understand and govern internal policies. Using metrics and project management tools to achieve business benefits and stakeholder goals. Also assisting with the business case planning and monitoring.
QualificationsB Com/CA Inter or equivalent