Customer Success Engineer - Pune, India - Mindtickle

Mindtickle Pune, India

3 weeks ago

Full time

Description

Who we are

Mindtickle is the leading platform for boosting revenue productivity by combining hands-on learning and deal execution for increased sales performance. Recognized as the top player in the industry by leading analysts, G2 ranks Mindtickle as the #1 solution for sales onboarding and training. Mindtickle's exceptional customer support earned it a Gold Stevie Award for Sales and Customer Service this year.

Job Snapshot

As a Customer Success Engineer, you will collaborate with customers and internal teams to ensure the successful adoption and utilization of the Mindtickle platform. Responsibilities include providing product and technical support via email, chat, and other communication channels as needed.

What's in it for you?

Take ownership of customer issues and resolve them efficiently.
Troubleshoot and address challenges related to product functionality, system compatibility, and usage.
Provide timely and accurate responses to customers based on defined SLAs.
Act as the main point of contact for customer inquiries, ensuring clear and effective communication.
Maintain a deep understanding of the product, its features, and updates.
Collaborate with internal teams to tackle complex technical issues.
Contribute to knowledge base articles to facilitate customer self-service support.
Identify opportunities for product or service enhancements based on customer feedback.
Participate in training sessions and workshops to improve technical skills and product knowledge.

We'd love to hear from you, if you:

Hold a bachelor's degree in Engineering or Computer Science.
Have 0 - 1 year of experience in technical support for SaaS products.
Possess knowledge of Python, API, JSON, User sync, SSO, and Infosecurity Guidelines.
Have excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
Understand network logs in web browsers.
Excel in problem analysis, troubleshooting, and requirement analysis.
Are open to working in rotational shifts, including US shifts.
Display enthusiasm for assisting clients with a strong customer-oriented approach.
Can quickly grasp new technologies and implement learnings effectively.
Are a valuable team player.

Our culture & accolades

At Mindtickle, we strive to cultivate an engaging and rewarding work environment. We provide various perks and ample growth opportunities. Our diverse team embodies our commitment to customers, each other, and a pursuit of excellence. Aligned with our values - DAB (Delight your customers, Act as a Founder, and Better Together), Mindtickle upholds equal opportunity employment principles. Candidates will be assessed based on their qualifications and skills without bias for race, color, religion, gender, nationality, disability, veteran status, or any other legally protected characteristic.

Compliance with relevant laws necessitates verification of identity and work eligibility for all hires in their respective locations, as well as completion of required employment eligibility verification forms upon recruitment.