Subject Matter Expert - Chennai, India - Cognizant

Description

Job Description

Team Lead- P2P

Qualification:

Bachelor/Post Graduate Degree in Commerce (exclusion BE/BTech/MCA/Arts and Science Graduates)

Responsibility:

Business/ Customer:

u2022 Interact with customers (internal / external) to meet process deliverables

• u2022 Manage and resolve day to day issues raised by customers.
• Reviewing changes to vendor master, interacting with buyers/vendors for resolving exceptions, scheduling activities, doing month end AP accruals, overseeing PCard administration, prioritizing, scheduling and reviewing vendor reconciliations, performing AP Subledger to GL reconciliations and improving straight through processing, reviewing payroll polling/validation, interacting with customers for resolving exceptions, scheduling activities, prioritizing, scheduling and reviewing payroll reconciliations, passing accounting entries, preparing month end payroll accruals, performing PayrollGL reconciliations, reviewing procurement process on daily basis, interacting with customers for resolving exceptions, scheduling activities, prioritizing, reviewing process documents/trackers and improving straight through processing to ensure SLAs are met as agreed for customer satisfaction.

Project / Process:

• 'u2022 Ensure process guidelines are followed and met as documented.
• u2022 Identify gaps in process compliance.
• u2022 Respond to queries raised by the team and provide appropriate feedbacks.
• u2022 Analyze feedback received and error reports to arrive at training needs.
• u2022 Resolve process related queries and escalations.
• u2022 Manage vendor queries and provide solutions.
• u2022 Report team performance data at the desired frequency.
• u2022 Constantly check debit balance and ensure stop payment for vendors.
• u2022 Support intercompany payments.
• u2022 Review root cause and reduce aging of pending invoices.
• u2022 Identify solutions with available information before escalation.
• u2022 Validate escalations and vendor master records.
• u2022 Manage monthend close activities.
• Manage payperiod close activities.
• u2022 Support the team by liaising with different departments.
• u2022 Drive and participate in Operations reviews within the project / process.
• u2022 Initiate and deliver on process improvement project to improve process efficiencies.
• u2022 Contribute towards creation of knowledge updates and quality awareness training material and delivery to projects.
• u2022 Report to the team leader on performance, status and any escalations.
• u2022 Provide updates and submit reports related to own area of work & teamu2019s production.
• u2022 Validate the reason for parked invoices for appropriate movement to next step.

u2022 In the absence of the PL and TL, perform the following tasks when assigned:

• i Handle escalation calls.
• ii Manage service levels on a daytoday basis.
• iii Manage break schedule on a day to day basis.

Knowledge Management:

- Perform knowledge sharing

• Update Process documentation /user manuals as appropriate for the process.
• Participate in knowledge transfer.

People/Team Management:

u2022 Act as a buddy and mentor for New Hires

• u2022 Mentor/coach a team of process executives/ senior process executives.
• u2022 Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals.
• u2022 Encourage the team to take domain certifications and training on an ongoing basis.
• u2022 Contribute to and participate proactively in knowledge sharing sessions.
• u2022 Conduct refresher training for existing associates.
• u2022 Conduct peer reviews.
• u2022 Complete mandatory training for self as identified in the training plan for the project.
• u2022 Align individual goals with team objectives (work cohesively with the team.

Must Have Skills

• Payroll processing

Good To Have Skills

• Procure to Pay - Payroll

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us