Jobs
>
Bengaluru

    Relationship Service Manager - Bengaluru, India - HSBC

    HSBC
    HSBC Bengaluru, India

    1 week ago

    HSBC background
    Permanent - Full time
    Description

    Some careers have more impact than others.

    If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

    HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

    We are currently seeking an experienced professional to join our team in the role of Relationship Service Manager

    Principal responsibilities

  • Proactively manage all aspects of administrative/ orchestration support to RM's / portfolio of clients, ensuring high quality of service always delivered.
  • Work alongside Client Managers and Client Service Managers, taking responsibility for the operational effectiveness of the client relationship, helping clients and RM's navigate HSBC's Global network, local coverage, and product support teams.
  • An additional focus is on identifying and streamlining operational inadequacies that will deliver improvements in the client experience / process efficiencies.
  • To be in regular contact with RMs on operational issues and take prompt follow-up action on outstanding matters.
  • Take ownership of Client Maintenance and servicing activities including ad hoc client queries and escalations.
  • Managing all activities/ tasks to support the Portfolios aligned with Relationship Managers from servicing point of view.
  • Support RMs with portfolio transfers, ensure updated static data across core banking systems, revenue reconciliation, limit setup and amendment, covenants monitoring etc.
  • The job is complex, encompassing multi-layered relationships, sophisticated products, sales, credit, and operational functionality in a global, regional, and local context. The high expectation from RM team would make this role holder to develop all-inclusive approach to resolution of business services obstacle. Hence, role holders must be flexible and be comfortable with changes that may arise over time in the scope of activities they perform.
    • Requirements
  • 5+ years professional work experience in the financial services industry ideally within a Credit Services / Operations role
  • Excellent spoken and written communication skills with experience of adapting your style and approach to the audience.
  • Proven ability to work well under pressure with high degree of accuracy and prioritize competing demands.
  • Flexible approach to duties and hours of work and A delivery-focused mindset and Strong network across Business Services, Product, and central Operational Support Teams.
  • Must be proactive and prepared to investigate issues with own initiative with the minimum of information..
  • Strong relationship management skills with the ability to manage & engage multiple parties, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner.
  • Self-Motivated, positive, and passionate individual with a solution-oriented mindset.
  • German Language proficiency – written and spoken
  • LinkCxO Global

    Managed Services

    3 weeks ago

    LinkCxO Global Bengaluru, Karnataka, India

    Company Name · - Confidential · - Location · - Bengaluru, Karnataka, India · - Job Type · - Full Time · Experience · - Min · - 20 years- Max · - 25 years- Posted on · - Feb 6, 2024 · - Function · - General Management and Operations · Industry · - Professional Services · Education ...

  • Xpheno

    Managed Services

    3 weeks ago

    Xpheno Bengaluru, India

    **4 - 7 Year**: · **Bangalore**: · *** · **Role**:Managed Services** · **Relevant Years of Experience: 2- 4 Years Experiences.** · **Location** Bangalore (WFO) UB City or Whitefield · **Skills**: · Good Hands of Experience on RPA Tools · Tools - Automation Anywhere, Blue Prism an ...

  • CloudThat Technologies Pvt. Ltd.

    Managed Services Representative

    3 weeks ago

    CloudThat Technologies Pvt. Ltd. Bengaluru, Karnataka, India

    As a Managed Services Representative, you will be responsible for managing incoming customer inquiries, tickets, and requests for technical assistance. You will serve as the first point of contact for customers, providing prompt and courteous assistance while accurately documenti ...

  • Continuserve India

    Avp - IT Infrastructure - Managed Service

    4 weeks ago

    Continuserve India Bengaluru, Karnataka, India

    **AVP - IT Infrastructure - Managed Service** · **Experience**: · Overall of 15 to 18 years in IT Industry with a minimum of 8 years of relevant experience in IT Infrastructure and Managed services with at least 4 years in managing mid to large enterprise accounts based in Americ ...

  • KPMG

    Managed Services Employee Vetting

    2 weeks ago

    KPMG Bengaluru, India

    **Job Role & Responsibilities** · - Perform on business specific KPIs of productivity and quality targets · - Maintain trackers and master logs on real time basis · - Successful completion of client engagement deliverables in line with appropriate time-lines and adhering to pre-d ...

  • Kyndryl Solutions Private Limited

    Managed Network Security Services

    3 weeks ago

    Kyndryl Solutions Private Limited Bengaluru, India

    **Why Kyndryl** · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? · We are always moving forward - always pushing ourselve ...

  • PricewaterhouseCoopers Acceleration Centre India Private Limited

    Managed Services

    3 weeks ago

    PricewaterhouseCoopers Acceleration Centre India Private Limited bangalore, India

    Description · As a Specialist, you will work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: · Use feedback and ref ...

  • PwC

    Managed Services

    3 weeks ago

    PwC Bengaluru, India Full time

    Description · As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution by using Data, Analytics & Insights Skills. PwC Professional skills and responsibilities for this management level include but are ...

  • PwC

    Managed Services

    1 week ago

    PwC Bengaluru, India

    · Description · As a Managed Services - Data Engineer Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution by using Data, Analytics & Insights Skills. PwC Professional skills and responsibilities ...

  • Vodafone

    Service Manager

    3 weeks ago

    Vodafone bangalore, India

    What you'll do · Responsible for delivering the best possible service experience for Enhanced customers. Focus is placed on improving customer satisfaction and is underpinned by creating and maintaining quality documentation and delivering outputs as per Vodafone's contractual ...

  • PricewaterhouseCoopers Acceleration Centre India Private Limited

    Managed Services

    3 weeks ago

    PricewaterhouseCoopers Acceleration Centre India Private Limited bangalore, India

    Description · & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. · Our Manage ...

  • Bosch Group

    IT Service Manager

    4 days ago

    Bosch Group Bengaluru, India Full time

    Job Description · Key Responsibility · Work independently and contributing to the project's successful delivery · Defining escalation management policies & procedures keeping customer informed of all to-and-fro communication · Preparation and management of contracts and project a ...

  • Diversified

    Service Management

    3 weeks ago

    Diversified Bengaluru, India

    Creates and maintains reports and dashboards required for delivery of our services and measurement of SLA as well as KPI performance. This role will be required to collect requirements, mapping required data and proposing better alternatives for presenting views and insights for ...

  • PwC

    Managed Services

    3 weeks ago

    PwC Bengaluru, India Full time

    Description · & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. · Our Manage ...

  • PricewaterhouseCoopers Acceleration Centre India Private Limited

    Managed Services

    3 weeks ago

    PricewaterhouseCoopers Acceleration Centre India Private Limited bangalore, India Full time

    Description · & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. · The Financ ...

  • PwC

    Managed Services

    1 week ago

    PwC Bengaluru, India

    · Description · & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. · Our Testi ...

  • PwC

    Managed Services

    2 weeks ago

    PwC Bengaluru, India Full time

    Description · Summary To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadershi ...

  • PricewaterhouseCoopers Service Delivery Center (Bangalore) Private Limited

    Managed Services

    3 weeks ago

    PricewaterhouseCoopers Service Delivery Center (Bangalore) Private Limited bangalore, India

    Description · & SummaryA career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. · Our Cyber ...

  • Siemens Technology and Services Private Limited

    Service Manager

    3 weeks ago

    Siemens Technology and Services Private Limited bangalore, India Permanent

    Hello Visionary · We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. · Does that sound like y ...

  • PwC

    Managed Services

    3 weeks ago

    PwC Bengaluru, India Full time

    Description · Summary To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership ...