- Messaging
- Understanding of Microsoft Exchange Server and O365
- Troubleshoot Exchange Active Sync (EAS) related incidents
- Unified Communication and Collaboration
- Understanding of various services in UCC portfolio such as Teams, OneDrive, SharePoint, etc.
- LDAP
- Basic Active Directory user administration
- End-User
- Outlook, Teams, OneDrive, BOX desktop sync
- PowerShell
- Basic PowerShell scripting knowledge
- Messaging
- This role also spills over to the bigger Unified Communication and Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer, etc.
- Monitor, Report, Administer, Troubleshoot, and provide L1 support for email infrastructure
- Address end user incidents and requests related to email and UC services access including remote desktop troubleshooting
- Update the support ticket with the progress
- Incident Management
- Understand SOP documents and consult L2 team in case of any discrepancies
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Associate SME - Bengaluru, India - Microland
Description
Required Skills- Behavioral, Aptitude, Information Processing
- Technology, Collaboration and Messaging Roles, Skype Administrator
- Domain, IT in Banking, Customer Support
- Communication
- Technology, Unified Communications Platforms, Microsoft
Education Qualification:
Any Graduate
Certification Mandatory / Desirable:
- Technology, IT Certifications, Microsoft Certification, Messaging Administrator Associate - MS-203
Details:
Technical Skills:
Functional Skills: