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    NRI Product and Knowledge specialist - mumbai, India - DBS Bank

    DBS Bank
    DBS Bank mumbai, India

    6 days ago

    dbs bank background
    Description

    Business Function

    As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 500+branches spread across 350 cities in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.

    Job Purpose:

    The position entails NRI Product Management and segments Knowledge specialist for DBS India franchise. Responsible to own all product, processes and well versed with NRI related market knowledge. Ensure coverage with frontline and also with internal/external stakeholders

    Key Accountabilities

    Review all NRI Policies to be in line with regulations

    Drive all the trainings on NRI processes

    Periodic review and update of the digital assets and Knowledge portal

    Identify, evaluate and drive the process changes, as applicable for the NRI Business

    Ensure internal and regulatory compliance through strict adherence to DBS processes

    Develop new products to drive penetration and coverage of NRI customer by working closely with product teams

    Work with stakeholders to ensure smooth journey through our core banking system

    Monitor industry trends and best practices in order to stay updated with the latest developments in NRI segment

    Responsible for managing the digital funnel optimisation to drive acquisitions

    Job Duties:

    Track and monitor all regulatory changes in the NRI process/customer journey

    Schedule periodic trainings, in line with change in processes and journeys

    Monitor and track all process enhancements requirements with internal & external stakeholders

    Responsible as custodian of all NRI processes/policies and ensure they are made available to all (through the Knowledge Center)

    Liaising with all internal stakeholders for building up the NRI processes in coordination with Compliance & Legal

    Manage all process related queries received from the Segments (Bankers, Branches, CCTR, VRM) and ensure they are resolved within the required timelines

    Periodic review of the digital funnel and process optimisation

    Required Experience
     6-12 years of experience in NRI Product / Wealth Segment
    Sound understanding of NRI Product and regulations

    In-depth knowledge of local market and competition.

    Education / Preferred Qualification

    Graduate / Post Graduate preferably with MBA in relevant field

    Core Competencies

    NRI Product knowledge, including FEMA and other relevant RBI regulations

    Good understanding of other banking processes

    Ability to work in a collaborative manner, with a practical bent of mind to resolve issues and provide solutions

    Good written and verbal communication skills

    Effective probing and listening skills.

    Strong Relationship Management and influencing skills

    Understanding of competitive positioning

    Strong service orientation, customer-centric behaviour.

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