Insurance Associate - Noida, India - Metlife

Description

Review and count incoming records and translate those records into transactions. Activities are researched and the request is processed as per procedure

• SME / Trainers at the client end for training.
• Contact customer advocate, customer for purposes of research on claims .

Educational Qualification

• Bachelor s degree (Any Stream) or diploma with a minimum of 15 years of education.

( Candidates with B.Tech, MBA, BCA, or with any technical education would not be required)

Work Experience Requirements:

Experienced

12-18 months of customer service experience in non-voice/blended environment

Candidates with less than 12 months in single organization need not apply

Fresher s

Technical Skills

Computer navigation skills

Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)

Minimum knowledge of MS Excel and MS Word.

Process Specific Skills

Effective communicator / Speaks clearly & succinctly.

Strong understanding and comprehension of the English language

Pre-requisite skill sets

Education -College (Graduation). For specific qualification, please specify.

Specialized Skill-sets Required - Please specify

Minimum Work Experience (Years)

Up to 1 year of work experience

Skills-Customer Service

Skills-Problem Solving/Analytical Ability

Judgment and Decision Making

Skills-Handle Multiple Task/Time Mgt.

Skills-English reading and writing

Skills-English spoken

Keyboard Accuracy

Eye for detail

People Management skills

Performance Management skills