- Lead and develop the BPO team, handling recruitment, training, and performance management.
- Establish and optimize operational strategies to meet client needs and internal goals.
- Build strong client relationships, addressing inquiries and identifying improvement opportunities.
- Streamline processes, reduce costs, and maintain high service quality and compliance.
- Analyze performance metrics, prepare reports, and present insights to senior management.
- Foster a collaborative work environment and provide continuous coaching to the team.
- Bachelor's degree in Business Management or related field.
- Proven BPO operations management experience with a focus on leadership and service delivery.
- In-depth understanding of BPO processes and industry trends.
- Strong communication, analytical, and organizational skills.
- Proficiency in project management tools and software.
- Ability to drive data-driven decisions and ensure data security and compliance.
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KPO/ BPO Manager
2 weeks ago
Mantras2success Consultants India Full timeJob Description: · Job Description: BPO ManagerRole: Oversee and manage BPO operations, ensuring efficient service delivery, client satisfaction, and team performance.Responsibilities:Lead and develop the BPO team, handling recruitment, training, and performance management. · Est ...
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Client Success Executive
1 week ago
MyGlit India**Role**:Asst. Mgr/Mgr (Technical) · **Timings**:Day Shift · **Industry**:BPO · **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling · Key Skills: Accounts Management SAAS client management · - **Position: Client Success Executive** · **Schedule: Mid-shift ...
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Customer Service Representative
2 weeks ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 22-Jun-2023 · Primary Location · - Noida BPO · Country · - India · Job Type · - Business Process Outsourcing · Work Style · - On Site · **Description and Requirements**: · - It is for worlds largest E-commerce ...
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Client & Candidate Care
1 week ago
Sterling Check IndiaWe have great people here and are looking for more. Come join us - you will love it · This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising a ...
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Digital Solutions
3 weeks ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 07-Aug-2023 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid · **Description and Requirements**: · Good understanding of databases and T-SQL or PL/SQL scr ...
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Digital Solutions
3 weeks ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 05-Aug-2023 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid · **Description and Requirements**: · maintenance activities.- · - Communicate with stakehold ...
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Digital Solutions
2 weeks ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 21-Aug-2023 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid, On Site · **Description and Requirements**: · - Solid experience in Developing, Debugging au ...
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Store Executive
3 weeks ago
Kaapro Management Solutions IndiaOpening: 11 Nos.- Job ID: Employment Type: Full Time- Reference: HPS-2023/321- Work Experience: 5.0 Year(s) To 7.0 Year(s)- CTC Salary: 3.00 LPA TO 3.60 LPA- Function: ITES / BPO / KPO / Customer Service / Operations- Industry: Chemicals/PetroChemical- Location: · - Sarigam · Pos ...
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Quality Assurance
2 weeks ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 31-Jan-2024 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid, On Site · **Description and Requirements**: · - As a Senior Specialist - Quality Assurance, ...
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Tower Lead-p2p
1 week ago
Bloom Consulting Services India**Tower Lead-P2P ( Job ID : **: · P2P, Tower Lead · B.Com · NA · Full Time · Experience · ** years** · Offered Salary · ** ** · Notice Period · **Not Disclosed** · HI, · **JOB DESCRIPTION** · **CODE**: · **DESIGNATION**: · Tower Lead · **Shared Service Unit**: · Finance Shared Se ...
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Digital Solutions
3 weeks ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 07-Jul-2023 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid · **Description and Requirements**: · - Providing technical leadership & strategic approach t ...
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Telecaller
5 days ago
Aspire Ladders IndiaTelecaller Responsibilities: · Studying the details of each offering and remaining abreast of updates to these offerings. · Obtaining and updating lists of individuals\' contact details. · Calling active and budding clients to encourage the purchase of items. · Addressing clients ...
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Customer Service Representative
5 days ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 03-Jul-2023 · Primary Location · - Noida BPO · Country · - India · Job Type · - Business Process Outsourcing · Work Style · - On Site · **Description and Requirements**: · - Main Responsibilities:Demonstrates e ...
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Usrn Trainer
5 days ago
MyGlit India**Role**:Technical/Process Trainer · **Timings**:Shifting Schedule · **Industry**:BPO · **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling · Key Skills: Training · - USRN Trainer · Primary Responsibilities · > Performs routine or structured work · > Resp ...
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Process Executive
5 days ago
Milestone Digital India-US Time Zone - Evening / Night Shift · **Role And Responsibilities** · - Review preliminary documents to determine project review type. · - Key / review / modify of around fields on client Platform/system. Associate will have to pull up various mortgage documents from clients im ...
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Mis Executive
1 week ago
Carwale IndiaLocation: Vashi · Roles & Responsibilities: · - Develop and maintain daily, weekly, and monthly operational analysis as it relates to volume, efficiency, cycle time. · - Report on operational metrics, conduct data and analysis, and present summary of findings in a clear, concise, ...
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Area Service Incharge
1 week ago
Corporate Steps India**Area service incharge**: · **ITES, BPO, KPO, LPO, Customer Service, Operations**: Corporate Steps · **Duties/ Roles & Responsibilities -** · - To supervise service delivery of SPs ( service personnel ) on a daily basis · - To monitor the call pendency of every SP on a daily bas ...
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Digital Solutions
5 days ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 16-Jun-2023 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid · **Description and Requirements**: · - Must HAVE 3-5 years of experience.- Knowledge of util ...
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Profitability Enabler
1 day ago
TaskUS IndiaJob Description-Profitability Enabler · - So what does a Profitability Enabler really do? Think of yourself as one of the people who will provide analysis of trends and forecasts, perform variance analysis and recommend actions for optimization, so not just anyone is qualified fo ...
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Digital Solutions
3 days ago
TELUS India**Basic Information**: · Ref Number · - Req_ · Last day to apply · - 31-Jul-2023 · Primary Location · - NSEZ · Country · - India · Job Type · - Digital Solutions · Work Style · - Hybrid, On Site · **Description and Requirements**: · - Must have 8-12 years of experience.- · - Ins ...