Jobs

    Process Documentation - India - PERSOLKELLY India

    PERSOLKELLY India
    PERSOLKELLY India India

    2 weeks ago

    Default job background
    Full time
    Description

    The Process Documentation Specialist is responsible for;

  • Source and organise materials and write the process documentation in the form of Standard Operating Procedures for all systems and applications.
  • Create drafts of individual documents for different systems and applications by process streams, i.e., OTC, PTP, RTR, Treasury, Taxation, Payroll etc,
  • Document draft flowcharts to explain the process steps taking place. Where required, add screenshots, graphs, charts, tables, and other graphics to make the process steps as easy to understand as possible.
  • Maintain, edit, standardise, or regularly make changes to the documents as required by the Process Documentation Lead. Review and document all process changes due to technical systemic configurations/a new system or application deployment/revised WPP internal control directives.
  • Participate in or support the documentation and deployment of user training manuals and material, where required.
  • Identify and collaborate with the subject matter experts and key stakeholders within the SSCs, ensuring all documentation is available to relevant employees and stakeholders of the company.
  • Ensure all process document is stored in a central location, easily accessible by anyone in the organisation. Work with the Process Documentation Lead to create applicable sites such as SharePoint, Teams etc, for data sharing.
  • Ensure all process documentation is written to a high standard, written in a clear and concise manner with proper formatting, and any technical processes are conveyed in a simple language.
  • Participating in project management meetings relating to process documentation.
  • Ensure all documentation is up to date and only the latest versions are accessible to the end users.
  • Maintain an accurate and up to date version control register, detailing what process has changed and the dates of the change.
  • Responsible for the adequate archiving, storing, and deletion of any obsolete documentation.

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