- Strong understanding of operations that could impact customer experience in direct/in-direct manner
- Mapping of Customer journey & Focus on Customer experience improvement
- Recommend industry best practices regards to Customer centricity and implement them by coordinating with key stakeholders
- Review customer escalations and help to reduce by addressing the root cause of escalation
- Have to take end to end ownership in building customer centricity culture across customer touch points
- Deep orientation towards Customer centricity
- Minimum 4 years of experience. Up to 8 years
- Strong analytical and problem-solving approach
- Strong Program Management skill required
- Green belt Six Sigma certified
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Assistant Manager - Bengaluru, India - Xiaomi India
Description
Position:
AM - CX
Location:
Bangalore, India
Report to:
Lead – CX
Customer Experience (CX) Asst
Manager Job Responsibilities:
As an CX Asst. Manager, you will lead the customer experience initiatives and drive across functions. You will play a key role to build customer centricity culture and ensure operations are customer oriented.
Customer Experience Asst
Manager Job Duties:
Desired Candidate Profile:
Preferred industries:
Airline, Hospitality, consumer durable, telecom, FMCG, paints etc.
Qualification -Any Degree Experience - 4+ years
Skills – Customer Experience management, Program Management, Strong Analytical skills
Travel – Should be flexible
