-
Analyste Support 1
1 week ago
Michelin Pune, Maharashtra, IndiaAnalyste Support 1 · Key task · - Incident and user request management · Root cause analysis · Improvement of user training · - Monitoring and alerting improvement · - New release validation. · You will be part of a team fully accountable of run performance and quality of service ...
-
Support Analyst-1
1 week ago
Michelin Pune, Maharashtra, IndiaSupport Analyst-1 · KEY EXPECTED ACHIEVEMENTS Incident Management: Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users ...
-
Analyste Support 1
1 week ago
Michelin Pune, IndiaAnalyste Support 1 · EY EXPECTED ACHIEVEMENTS · Is expected to work on custom framework and should be 30-70 techno-functional. · Good to have integration knowledge. · - Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø ...
-
Analyste Support 1
3 days ago
Michelin Pune, IndiaAnalyste Support 1 · - Job Description · - The position is a global role and is responsible for L2 support activities around Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and im ...
-
Coverage Support Analyst-1
3 weeks ago
Deutsche Bank Pune, Maharashtra, India**Coverage Support Analyst-1**: · **Job ID**:R0320604**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:PuneOur values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture re ...
-
Coverage Support Analyst-1
2 weeks ago
Deutsche Bank Pune, Maharashtra, India**Coverage Support Analyst-1**: · **Job ID**:R0320608**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:Pune**Position Overview**: · **Job Title - **EMEA/APAC Client Coverage Support Analyst - RFP Team** · **Location - Pune** · **Role Description**: ...
-
Analyst-1
1 week ago
TIAA Pune, IndiaAnalyst - Finance Control · The Analyst, Finance Control, India role supports continual testing of internal finance controls. Working under limited supervision, this job assists with remediating gaps found through the testing process, while also working with external auditors to ...
-
Analyste Sécurité 1
2 weeks ago
Michelin Pune, Maharashtra, IndiaAnalyste Sécurité 1 · REALISATIONS CLES ATTENDUES- Les menaces, risques et vulnérabilités de sécurité de niveau basic des solutions informatiques et digitales de l'entreprise sont connus et évalués.- Une contribution à veille technique est assurée pour anticiper l'évolution des r ...
-
Patching Analyst-1
3 weeks ago
Ensono Pune, India**Vulnerability Management Analyst** · We are seeking an experienced Vulnerability Management Analyst who has experience with vulnerability management across an enterprise. The role focuses on helping the organization look deeper and see further into the security of the environme ...
-
Analyste Développeur 1
1 week ago
Michelin Pune, Maharashtra, IndiaAnalyste Développeur 1 · - KEY EXPECTED ACHIEVEMENTS · - Technology : RPA - UiPath · - Team performance : Demonstrates on a daily basis Agile & Lean values like cooperation, transparency, courage and humility to foster teamwork. Continuously reflect on how to become more effectiv ...
-
Analyste Performance 1
2 days ago
Michelin Pune, Maharashtra, IndiaAnalyste Performance_1 · REALISATIONS CLES ATTENDUES - Elaborer des méthodes de test, de simulation ou des critères performance dans le domaine du connu - Adapter et maintenir des méthodes de test et de simulation - Résoudre des problèmes techniques à l'aide des méthodes existant ...
-
Analyste Support 2
1 week ago
Michelin Pune, IndiaAnalyste Support 2 · KEY EXPECTED ACHIEVEMENTS · Is expected to work on custom framework and should be 30-70 techno-functional. · Good to have integration knowledge. · - Incident Management Ø Identifies impact and validates priority. Ø Provides technical and functional analysis Ø ...
-
Telecom Tier 1 Support
1 day ago
AireSpring Pune, IndiaCompany Description · Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winnin ...
-
Analyste Support 2
2 weeks ago
Michelin Pune, Maharashtra, IndiaAnalyste Support 2 · Technical Skills (Must have): · - Workday Studio · - Workday core connector · - Workday PECI (Payroll integration) · - XML, XSLT, XPATH · Technical Skills (Good to have): · - Workday HCM · Strong Communication skills - required as there will be frequent clien ...
-
Coverage Support Analyst-3
2 weeks ago
Deutsche Bank Pune, Maharashtra, India**Coverage Support Analyst-3**: · **Job ID**:R0320606**Full/Part-Time**:Full-time**Regular/Temporary**:Regular**Listed**: **Location**:Pune**Position Overview**: · **Job Title - **EMEA/APAC Client Coverage Support Analyst - RFP Team** · **Location - Pune** · **Role Description**: ...
-
Security Analyst 1
6 days ago
MICHELIN pune, IndiaSecurity Analyst 1 · KEY EXPECTED ACHIEVEMENTS · • The basic threats, risks and security vulnerabilities of the company's IT and digital solutions are known and evaluated. · • Contribute to technical watch to anticipate the evolution of the risks. · • The safety requirements an ...
-
Support Analyst
2 days ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
-
Support Analyst
4 days ago
PRGX Global, Inc Pune, India Full timeJob Description Title Support Analyst Area GSS-AP Primary Responsibilities May perform administrative tasks Excel / Access, etc. · Conduct duplicates and statements review · Must be able to participate and learn duplicate and statements claim concept for a single client ...
-
Support Analyst
2 days ago
NCS Group Pune, IndiaAre you looking for value-adding and impactful work? · Do you want to make a difference with your expertise? · With us, you'll be able to make it happen. · NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and soluti ...
-
Support Analyst
4 days ago
PRGX Pune, India Full timeBack to search results Job Description TitleSupport Analyst AreaGSS-AP Primary Responsibilities May perform administrative tasks Excel / Access, etc. · Conduct duplicates and statements review · Must be able to participate and learn duplicate and statements claim concept for a ...
Support Analyst-1 - pune, India - MICHELIN
Description
Support Analyst-1KEY EXPECTED ACHIEVEMENTSIncident Management:
Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users
Service Request handling:
Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure
Change Management:
Participation in the change management process
Problem Management:
Participation in the analysis of root causes of incidents Monitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors.
Incidents based on monitoring detections are triggered and tackled. Continuous Improvement:
Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.
Knowledge Management:
Lessons learned from activities are ensured to be documented and shared
Service Level Management:
the performance management system is understood and alerts on cases of issues are set.