Sunny Pal

Maintained IT industry knowledge and training certifications by doing online courses:

ITIL® V4 Foundation Certification

Microsoft AdvancedExcel & Power BI data visualisation

Service Now (Version-Xanadu) System Administrator (CSA)@udemy.com.

Microsoft Certified: Azure Administrator AssociateFundamentals AZ-900, Administrator AZ-104@LinkedIn Learning .com

Microsoft Office 365Certified: Fundamentals Administrator@LinkedIn Learning .com

Google Workspace Business Standard Platform@LinkedIn Learning .com

VMware Datacenter Virtualisation@LinkedIn Learning .com.

Cisco Network Associate (CCNA) Training &Windows Server 2012 R2, 2016, 2019Training@ Network Kings Chandigarh.

IT Service Desk Lead, IT Service Desk Engineer, Service Now System Administrator, IT Asset Management Consultant Support Engineer, and Power BI Data Analyst:

Working knowledge & experience of HandlingIT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog) IT Service Management ITIL tool (Information Technology Infrastructure Library) IT Service Desk, ITIL Framework, P1 & P2, P3, P4 incidents, Service Request Ticket bridge, Ticketing tool Service Now, including ITIL Framework, and various ticketing tools such as Service Now, BMC Remedy, Manage engine service desk plus, Sapphire Ticketing tool Login, Zen-desk, JIRA, Top-Desk, co-desk portal, Fresh desk, Service-desk portal Management

Working knowledge & experience of Handling Major Incident Management. Own and drive the Major Incident Management (MIM) process to ensure rapid service restoration. Lead critical incident resolution, coordinating with technical teams, User Communications, vendors, Users, and senior stakeholders. Conduct root cause analysis (RCA) and document post-incident reports with corrective actions.

Working knowledge & experience of Handling Change Management. Oversee the Change Management process, ensuring that all IT changes adhere to ITIL best practices. Chair Change Advisory Board (CAB) meetings, evaluating the impact and risk of proposed changes. Ensure all changes are planned, tested, and implemented with minimal service disruption. Maintain change records and audit trails for compliance and governance.

Working knowledge & experience of Handling Problem management, managing the problem management lifecycle, and identifying recurring incidents and underlying issues. Conduct proactive problem analysis, driving permanent fixes and service improvements. Work closely with engineering and infrastructure teams to prevent service disruptions and ensure seamless operations. Maintain and update the Known Error Database (KEDB) for effective troubleshooting.

Working knowledge & experience of Handling Service Performance & Continuous Improvement. Monitor and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Implement service improvement plans (SIPs) to enhance IT service reliability and efficiency. Collaborate with business stakeholders and technical teams to optimise service operations. Ensured compliance with IT governance frameworks (ISO 20000, ITIL, and COBIT).

Working knowledge & experience of handling and overseeing the day-to-day operations of the IT support services, ensuring timely and efficient service delivery. Act as the main point of contact between the client and the internal IT teams. Ensure that SLA (Service Level Agreement) service quality is always maintained.

Working knowledge & experience of Handling Service Delivery Management, monitoring and analysing ticket volumes, resolution times, and overall service performance to ensure SLA adherence. Implement strategies to improve service delivery efficiency and effectiveness. Collaborate with vendors and internal teams to resolve complex technical issues. Process Optimisation. Continuously review and optimise processes to improve efficiency and effectiveness. Identify opportunities for automation and streamlining. Ensure compliance with industry best practices and standards.

Working knowledge & experience of handlingmanaging, mentoring, and guiding a team of IT support professionals, including support technicians, engineers, and specialists. Conduct regular team meetings and performance reviews to ensure staff meet productivity and service standards—Team ManagementTrain L1 team members. Assign tasks, manage workloads, and provide ongoing coaching and mentoring. Foster a positive and collaborative team culture.

Working knowledge & experience of handling Customer Relationship Management, building and maintaining strong client relationships to ensure their satisfaction with IT support services. Proactively communicate with clients regarding service delivery, incidents, and any potential disruptions to service. Customer Satisfaction and Incident Management, proactively address customer concerns and complaints. Implement initiatives to enhance customer satisfaction levels. Gather and analyse customer feedback to identify areas for improvement.

Working knowledge & experience of HandlingReporting and Governance, and preparing regular reports on performance metrics. Ensure compliance with relevant governance frameworks and regulations. Provide data-driven insights to support decision-making. Generate and present regular reports on service performance, including KPIs, SLAs, and incident resolution metrics. Analyse data to identify trends and areas for improvement in service delivery.

Working knowledge & experience of Handling Escalation Management, managing and resolving escalated issues, and ensuring client concerns are addressed promptly and effectively. Collaborate with internal teams to troubleshoot and solve complex technical problems.

Working knowledge & experience of Handling Budget and Resource Management. Ensures emergency changes that resources (both human and technological) are allocated effectively to meet client requirements. Helps manage the budget for IT support services and identify cost-effective solutions.

Working knowledge & experience of handling and managing IT Service Desk Management, L1 support, and Operations management. Resource Planning, Career Planning, Performance Management, Work Force Management, Team SLA/KRA/KPI, and Training. Regularly formulate and execute internal and external governance. Handling client escalations issues, monitoring & analysing key performance indicators (KPIs)- including ticket resolution times, User satisfaction, and Escalation rates- and driving continuous improvement. End-to-end Incident and Service Desk Proactive Problem Management. Drive Process Adherence and Quality Compliance through Audits, Ability to analyse complex data and share key processes and business inferences/insights with the leadership team.

Working knowledge & experience of handling with the ability to project manage complex change initiatives by collaborating with clients. Identify process improvement, Mentor, Implementing & executing Process improvement & excellence in lean projects.

Working knowledge & experience of HandlingExperiencein managing transition accounts and driving early-stage interventions to ensure the Right first-time implementation processes, closely with the Training Team to drive key Knowledge Management initiatives and closed-loop implementation of training need analysis. Skills: Strong Business Acumen, Excellent communication, Proactive approach, Team Management, and Positive Attitude.

Working knowledge & experience of handling the first level of Major Incident Management. Ability to investigate and resolve technical issues remotely and on-site. Daily review of all incidents, changes, requests, problems, and all client monitoring tools. Work closely with Service Delivery Managers to complete operational tasks. Monitor SLA measurements to ensure daily compliance for assigned clients.​Assist in the preparation and participate in weekly operations meetings for Clients as needed. Create and update documentation, including Standard Operating Processes and Procedures.

Working knowledge & experience of handling the First Point of Contact for end-users, responsible for receiving, documenting, and prioritising requests and incidents. Ticket Management manages the ticket queue and ensures all customer requests and incidents are responded to and resolved within the defined SLA. Tickets are properly categorised, assigned, and tracked to resolution as per company policy.

Working knowledge & experience of handling major Incidents and emergency changes & identifying, managing and resolving complex issues, and preventing escalations. Service Now Performance Analytics supports Dashboard Management, Dashboard Reporting, Key Performance Indicators (KPI), KPI Analytics, KPI Dashboards, KPI Reporting, Metrics Reporting, Performance Analytics, Performance Dashboards, and Service Now Performance Analytics.

Working knowledge & experience of handling troubleshooting, and providing technical support to end-users, troubleshooting issues, and resolving incidents within Established service level agreements (SLAS). Communication and Customer Service maintain communication with end-users, provide updates on incident Status and resolution, and ensure high customer satisfaction. Provides Support after Shift hours and on-call support as needed. Serve as an escalation point for customer concerns if/when they arise, for any issue. Windows Active Directory to add & remove users and perform password reset.

Working knowledge & experience of Handling Management for maintaining and updating a knowledge base of common issues and their solutions to improve Efficiency and reduce resolution time. Escalation Management is used to escalate incidents to appropriate levels of support when necessary and ensure that. Escalation paths are clearly defined, followed, as well as monitoring and reporting against service level agreements (SLAS) and key performance indicators (KPIS).

Working knowledge & experience of Handling, Monitoring and reporting for monitoring the health of IT systems, alerting appropriate support teams to issues, and producing regular reports on incident trends and resolution times. Documentation and Process Improvement are for documenting incident resolution Procedures, identifying areas for process improvement, and contributing to developing and maintaining IT service management (ITSM) processes and policies.

Working knowledge & experience of Handling Provides technical End-user support, including deploying and configuring desktop PCS, laptops, peripherals, and mobile devices. And Software, troubleshooting & resolving hardware, software, connectivity, and other technical problems, including documenting steps taken and status in Service management tracking systems, following up with end users to ensure the issue has been resolved.

Working knowledge & experience of Handling of communicating, and negotiating with users, specialists, and other staff. Generates tickets according to the client's complaints & resolves their problems. Utilises and maintains the service management tracking software, & Manages follow-ups and hand-offs on behalf of the user. Monitors the direction of appropriate incident tracking processes to be followed by the team. Reports Incidents and SRS. Reports will be generated from various tools available within the infrastructure & and resource management for each queue & handle escalated calls.

vWorking knowledge & experience of handling and managing the engine service desk, plus incident and service requests. Monitors open tickets for service-level breaches. Identifies potentially major problems, uses established procedures, guidelines, and standards, and responds to changing business needs by recommending new ways to handle new issues. Handling fault tickets, route tickets & managing Records & classifying Incidents, and restoring failed Services quickly. Provides Service Desk support to users, first and second-level technical assistance and support for incoming queries and Issues related to computer systems, Software, and hardware. Generating the tickets in the Service Now tool works with the IT infrastructure SME teams to Troubleshoot P1 & P2 incidents.

Working knowledge & experience of handling identifying appropriate resolutions to achieve client satisfaction on time, and maintaining high CSATS.Prepares materials for Escalation calls thrice a week, Low CSAT calls twice a week, Help File calls, Incident Management calls, First Call Fix exception calls, and attends the monthly quality meeting. Handling generating reports – daily reports (for follow-up with change owners and Clients), Daily Service Review (DSR Meeting), DSR report, monthly Stats report—client meeting, team meeting and sending the minutes.

Working knowledge & experience of handling high-priority incidents, incidents causing change, and vice-versa, as well as root cause analysis, identifying the areas of Improvement and working on Customer satisfaction and adherence to the service level agreements (SLAS).

Working knowledge & experience of handling a team of L1 IT Engineers with 20 team members, and monitored & executed all end-user calls, closing the ticket ID. In the Service Now Tool, with the proper resolution, check and generate the Daily and monthly call reports, install, modify, and repair computer hardware and software, serve as the escalation point for unresolved issues from L1 and L2, and manage service Management software.

Working knowledge & experience of Handling and providing on-call based on staff rotation to assist with troubleshooting, coordination, escalation and resolution of network incidents. Handling third-party vendors to ensure the Network infrastructure stability and maintenance schedules.

Working knowledge & experience of Handling monitor tickets assigned to the queue, processing first-in, first-out based on priority and redirecting issues to the correct team.Technical support concepts to perform Tier 1 and 2 technical support and escalate issues requiring upper second or 3rd-level support.

Working knowledge & experience of handling and providing end-user network support for internal employees, ensuring that the end-to-end customer experience is positive. Consistent and high quality. Manage IT tickets to ensure all cases are dealt with on time; end-user support may be provided face-to-face, via phone, or email. In addition, MS Teams maintains and updates system documentation and network diagrams, monitors and diagnoses Network performance issues.

Working knowledge & experience of handling remote access tools: Microsoft Teams app, Cisco Webex Meeting, Zoom meeting, Bomgar, Skype app, Quick Assist, Remote Desktop, TeamViewer, Okta, Slack, Ultra viewer, any desk.Citrix, Virtual Desktop Infrastructure (VDI), Live Meeting, Windows Native tools, etc.

Working knowledge & experience of Handling Telecom Support: PSTN, Mobile Device Management & Anywhere Office 365, DHCP and troubleshooting issues related to the Network—troubleshoot system-specific issues around peripherals, the Printer, Fax and peripherals.

Working knowledge & experience of Handling Hardware Skills: knowledge of A+, including assembling and disassembling of desktops, & laptops, HP, Dell, Asus, Acer, Lenovo, Installation & troubleshooting, and repairing devices. Handling Maintenance, providing all types of Printer support like Hardware issues, Network printers, Software issues and other Wi-Fi devices.Understanding a Domain/corporate IT environment, including PC and laptop setup.

Working knowledge & experience of Handling Operating Systems, Installation of various Windows clients’ OS Windows 11, Windows 10, Windows 8, Windows 7, MacOS, JAMF Pro Monterey 12.6.2, Ventura 13.2.1, Ubuntu 22.4, Linux 9.1, Windows server operating systems (2008, 2012r2 & 2016 & 2019, 2022).

Working knowledge & experience of handling and managing VIP users and providing mail access, configuration, and other technical support. Software troubleshooting update, Issue H/W, S/W, and accessories to users, respond to and resolve support tickets promptly, and close out an average daily Ticket.

Working knowledge & experience of handling DHCP, DNS, subnetting configuration, patch installation of all endpoint devices, Vulnerability Management, DLP, and Email Security tools. We have resolved 40-50 incident tickets, service request tickets, and troubleshooting IT-related issues (hardware, software, network).

Working knowledge & experience of handling domain-related issues (joining & deleting) in various operating systems in the Office LAN network and VPN-related issues. Configuring VPN via Checkpoint, Global Protect, FortiClient, Cisco, or any other connection, and Ivanti VPN will add a domain WFH user (Provide user access to SVPN).

Working knowledge & experience of handling and understanding networking concepts, including routing, switching, VLANs, and subnetting. Network monitoring used the FortiGate firewall portal &isolated Network issues. Coordinate with the ISP Service Provider on internal and external issues (Airtel, Vodafone).

Working knowledge & experience of Handling Network monitoring and troubleshooting using tools like Wireshark, SolarWinds, ping, traceroute, Paessler Router Traffic Grapher(PRTG)to identify and isolate performance bottlenecks and connectivity problems. Coordinate with the admin team. Check power issues with the head office and branch office, plant office, Admin Facilities and Other departments. Replace Device installation & configuration.

Working knowledge & experience of Handling Configure full setup SAP 7.70 GUI installation, adding a printer in SAP, & AutoCAD 2021, 2022, 2025 Installation & Configuration for the user's Client machine.

Working knowledge & experience of Handling Microsoft Office Suite (Microsoft Excel, Word, and PowerPoint).Used functions like VLOOKUP, HLOOKUP, Excel Knowledge, Data Validation, etc. Management Information Systems, Report Creation, Dashboard, MIS Analysis with Visualization Tool, Quick View, Handling Business Intelligence Tools & Dashboard Reports, and Consolidating & Analyzing Sales Reports.

Working knowledge & experience of Handling used Reporting and Analytics: Power BI Desktop, including dashboards, reports, data models, designing, monitoring, and analysing data; Power BI Create Data transformation, modelling and visualisations (charts, graphs, maps) that present data insights effectively. Transforming raw data into meaningful & interactive insights using Power BI, designing & managing interactive dashboards and reports and building KPI reports using Excel, Aggregation formulas &pivot Tables. Data processing capabilities.visual reports, dashboards, and KPI scorecards using Power BI desktop.

Working knowledge & experience of handling ResponsibleData visualisation using Power BI for planning and organising daily workload. DAX functions, data Transformations and data modelling. Data Integration: Utilise Microsoft Fabric to streamline data pipelines, integrating data engineering and storage.

Working knowledge & experience of Handling Power BI Desktop, free Types of Data Connectors in Power BI, Basic Transformations in Power BI, Dealing with Text Tools in Power BI, A set of Visuals for a SME IT Organisation to manage the KPIs of the Internal IT Department, including Productivity, SLAs, and Breaches.

Working knowledge & experience of Handling Connected to SharePoint data source for analysis. Created interactive and visually appealing dashboards using Power BI Desktop, highlighting key metrics such as ticket resolution times, SLA compliance, and breach incidents.

Working knowledge & experience of Handling Published dashboards and reports to Power BI Service, setting up data refresh schedules and managing user access permissions. Provided training sessions and documentation for end-users to effectively navigate and utilise the dashboards.

Working knowledge & experience of handling dealing with Unwanted Columns and Null Values, with Numerical Tools Dealing with Date and Time, Adding Conditional Columns & Merge Queries & Append Queries & Column Formats & Creating a Table Using Power BI & Pivoting and Unpivoting of Data in Power BI Transform. Data Model and Importance of Data Modelling, Managing Data Relationships in Power BI & Cardinality and Cross-Filter Direction in Power BI (Select and move & and draw other tables)

Working knowledge & experience of handling DAX in Power BI (Data Analysis Expressions). Steps to Create Calculated Columns in DAX, Creation of Measures in Power BI and Its Types, Understanding DAX Syntax in Power BI, DAX Functions in Power BI (Date and time Function, Text function, Information function, Filter function, Aggregation function, Time intelligence function, Logical function, Lookup function, Math and trigonometry function, Statistical function, financial function, other function.

Working knowledge & experience of Handling used Reporting and Analytics: Power BI Desktop, including dashboards, reports, data models, designing, monitoring, and analysing data; Power BI Create Data transformation, modelling and visualisations (charts, graphs, maps) that present data insights effectively. Transforming raw data into meaningful & interactive insights using Power BI, designing & managing interactive dashboards and reports and building KPI reports using Excel, Aggregation formulas & pivot Tables. In addition, Data processing capabilities. Developing visual reports, dashboards, and KPI scorecards using Power BI desktop. Responsible for Data visualisation using Power BI for planning and organising daily workload. DAX functions, data Transformations and data modelling. Data Integration: Utilise Microsoft Fabric to streamline data pipelines, integrating data engineering and storage.

Working knowledge & experience of Handling Addressed user queries and issues, ensuring continuous support. Conducted thorough testing to ensure data accuracy, integrity, and compliance with visualisation best practices.

Working knowledge & experience of Handling A set of Visuals that grab the data from the various site pages and capture different aspects such as View Count, Unique View Count, Job Applications, with the ability to drill down the data to a respective KPI. Collaborated with stakeholders to identify critical website metrics and KPIs, such as page views, unique visitors, and job application submissions.

Working knowledge & experience of Handling designed and developed data models that accurately represent relationships between different data sets and support comprehensive analysis. Created interactive dashboards using Power BI Desktop to visualise key metrics. Dashboards included features for tracking view counts, unique view counts, and job applications over time.

Working knowledge & experience of Handling Ensured that reports and dashboards were optimised for performance, resulting in quick load times and smooth user interactions. Published and managed reports on Power BI Service, setting up data refresh schedules, and configuring access controls to ensure data security. Power BI Desktop, Power BI Service technology uses.

Working knowledge & experience of Handling Basic knowledge of cloud platforms, IaaS, SaaS, PaaS, etc. Azure AZ-900 (Azure Fundamentals), Azure AZ-104(Azure Administrator Associate), Microsoft Entra ID Azure Active Directory, Managing Azure identities and governance, Managing Azure Active Directory (Azure AD) objects, AD re-join process, Group Policy and the Creation of user profiles and groups in the domain. Azure Active Directory administration experience, including file and share permissions and User administration (password and MFA resets).

Working knowledge & experience of HandlingOffice365/M365(Outlook, O365, OneDrive, Teams)Advanced administration includes user and group management, Admin Centre Management, User administration Open Admin Centre, Users, Contacts, Guest Users, Active Teams and Groups, Create User Distribution List & User Distribution Group, mail configuration SharePoint lists admin center, team’s admin center, Exchange admin center, Shared Mailbox, Recover Deleted Files for Users.

Working knowledge & experience of Handling Email Management (Exchange Online): Administer Exchange Online to ensure proper email flow, mailbox configuration, and troubleshoot issues related to email delivery and spam filtering.

Working knowledge & experience of Handling Collaboration Tools: Administer and support collaboration tools like Microsoft Teams, OneDrive for Business, SharePoint, and other Microsoft 365 apps, ensuring optimal configuration and access for users.

Working knowledge & experience of Handling Security & Compliance: Implement security measures such as Conditional Access, Data Loss Prevention (DLP), encryption, and threat protection in Microsoft 365, in consultation with IT Security/CISO. Exposure on Intune Endpoint Patching/Policies and MDM.

Working knowledge & experience of HandlingMonitoring and Reporting: Utilise Microsoft 365 admin centre and PowerShell scripts to monitor and report on system health, usage, and compliance within the Office 365 environment.

Working knowledge & experience of Handling Backup and Disaster Recovery: Ensure data protection strategies are in place for Office 365 applications, including using third-party backup solutions or built-in tools for archiving and recovering emails, documents, and other user data.

Working knowledge & experience of Handling Active Directory (AD) Administration, User and Group Management: Administer user accounts, groups, and security policies within Active Directory and Azure AD. Creating, updating, deleting user accounts, managing group memberships and access permissions.

Working knowledge & experience of Handling Domain Management: Maintain the AD domain structure and ensure proper replication between related resources. AD Security: Propose and implement security measures like password policies, multi-factor authentication (MFA), and other security settings to protect the AD environment. Backup and Recovery: Regularly back up AD databases and ensure disaster recovery plans are in place for AD-related issues.

Working knowledge & experience of HandlingGroup Policy Management: Develop, implement, and troubleshoot Group Policies to enforce security settings, desktop configurations, and network restrictions for user and computer objects.

Working knowledge & experience of Handling Backup and Recovery: Implement backup and disaster recovery strategies. Regularly perform backups and test recovery procedures. Backup Software Implement and maintain backup and disaster recovery solutions, Veeam, Commvault. Monitor backup jobs and perform data recovery when necessary. NAS and SAN Management: Configure, maintain and troubleshoot Network Attached Storage (NAS) and Storage Area Network (SAN) solutions. Optimise storage systems for capacity, performance, and redundancy. Implement data access controls and security policies.

Working knowledge of handling virtualisation. Manage virtualisation platforms like VMware for server consolidation. Create and manage virtual machines. VMware Administration: Manage VMware virtualisation environments, Troubleshoot and resolve virtualisation issues to ensure system reliability

Working knowledge & experience of HandlingGoogle Workspace Business Standard, Google Suits, Google Console, theCreation of user profiles, Password resets, MFA Reset, Account management, creating Shared Drives, mail Security and management Controls, Business Email, Google Drive (Cloud storage), Google Docs, Sheets, Slides (Office suite), Google Calendar, Google Meet (Video conferencing), Google Chat (Messaging), Admin Console (Domain, User accounts and permissions), and other apps.

Working knowledge & experience of handling migrations from Microsoft Office 365 to Google Workspace (G Suite) and migrating from Google Workspace (G Suite) to Microsoft Office 365Suite (Exchange Online, SharePoint, OneDrive, Teams), and configuring the email backup, contacts, calendar, Etc.

Working knowledge & experience of Handling Cybersecurity (LDP Alerts), MDR/EDR alerts, audit reports, and collaboration with McAfee and Trend Micro, Symantec consoles, Endpoint security, Global Protect, Zscaler, PKI support, Microsoft Defender, Forcepoint One Endpoint security, and all use assets are reflected in the antivirus console.

Working knowledge & experience of Handling OKTA System: Use the OKTA Admin console to perform Password resets, user management & creating tokens, MFA Authenticator resets, re-submit pending invitations to Okta members and add users to appropriate Okta groups.Microsoft Authenticator QR code new user's phone.

Working knowledge & experience of handling and managing New User Employee On-Boarding and Off-Boarding IT activities/permissions/access. Manage vendor contracts, invoices, and payments end-to-end, managing asset disposal activity along with coordinating with disposal Vendors. Understanding of basic auditing, control assessments, & policy & standards. Good understanding of software license Management and maintaining IT hardware and hardware records.

Working knowledge & experience of Handling Work in collaboration with the Hardware and Software Teams to create, review and update the Asset Configuration Management Policy, Process and Procedures, which defines the lifecycle of all Assets. IMAC stands for Install, Move, Add, Change, and is a process used in IT asset management to manage the lifecycle of IT assets:Install: Set up and configure new IT hardware or software, move: Relocate IT equipment within or between sites, add: Add new IT assets, Change: Make changes to IT assets.

Working knowledge & experience of Handling IT asset clearance for exit users, documenting the same and reporting the same to HR, maintaining a lost assets Tracker, along with an assets insurance tracker, to get them claimed timely, ensuring physical assets verification is conducted to ensure accuracy of the inventory.

Working knowledge & experience of Handlingand Managing Service Now System Administrator (CSA) Ticketing Tool Customizations including UI policies, UI actions, business rules, script includes, data policies, Client-side versus Server-side customizations, Users, groups, & roles, Access controls, Impersonating users, LDAP & SSO, Incident Management, Problem Management, Change Management, Configuration Management, Service-Level Agreements, Service Catalog Management, Knowledge Management, Service Portal, System properties, System diagnostics, Workflows, Import sets, Reporting, Etc.

Working knowledge & experience of Handling All IT asset Inventory maintenance every weekend and Month with serial numbers, hostname and all internal used Details, with & spare parts & scrap laptop spare parts, maintaining an inventory with the vendor, AMC Team and sharing with senior manager & Project manager & management team. Contact the printer vendor for printer support or request printer toners and any Hardware issues.

Working knowledge & experience of Handling DC assets (Servers, VMS, routers, Switches, UPS), ensuring the DC asset lifecycle through a change request.

Working knowledge & experience of Handling Managing IT asset clearance for new hire onboarding process, exit users, documenting the same and reporting the same to HR Maintaining lost assets, Tracker along with assets insurance tracker to get them claimed timely, ensuring physical assets verification is conducted to ensure accuracy of the inventory, Task Delegations and training team as and when required, frequent store visits to ensure asset organization along with storeroom registers. Maintain the inventory of Spare Management. Maintain and track the AMC /Warranty details. Updating the customer on the details of the end-of-life period for the assets. Internal/External Asset Audit and Reporting. Following the defined Procedures for Asset Management

Working knowledge & experience of Handling Software License Management, Deployment of ITAM tool w.r.t CI, tracking, monitoring, updating, etc. Lead and guide all problem-related issues across the client's service. Address all other issues on time to avoid any impact.

Working knowledge & experience of Handling and managing IT assets to maintain an updated Asset Database online for both Hardware and Software Assets. Verify the CMDB immediately after every IMAC activity and Change Activities, and Monthly MIS Reports on Asset Management.

Working knowledge & experience of Handling and generating quarterly asset inventory reports, all in-use assets should be reflected in SCCM, CMDB asset management support, Manage engine service desk, plus Sapphire's portal tool, BMC Remedy portal tool, and Antivirus console.

Working knowledge & experience of Handling and Managing IT HAM Operations (IMAC-) and IT Asset lifecycle. Coordinating with the team to ensure all the asset details are updated in the HAM tool, validating the same for maximum utilisation and optimisation of assets, and updating the run book / Process docs.