abdul fathah

Results-driven customer service professional with a proven track record in high-pressure environments, including the Dubai Police Forensic Laboratory. Demonstrated expertise in streamlining operations, resolving complex customer issues, and enhancing overall satisfaction. Successfully improved document accessibility by 25% through the implementation of standardized filing systems. Proficient in managing sensitive information, adhering to strict confidentiality protocols, and providing comprehensive support to both customers and management. Possesses excellent communication and problem-solving skills, with fluency in multiple languages and proficiency in various IT systems. Seeking to leverage these skills in a challenging and dynamic cabin crew role to ensure passenger safety, comfort, and satisfaction.

Office Administrator DUBAIPOLICEFORENSICLAB (High Power FM) | Dubai, United Arab Emirates Mar 2022 – July 2025 Managed daily administrative operations within a high-security forensic laboratory, coordinating workflow for a team of 5 forensic personnel and ensuring 100% compliance with organizational procedures. Provided critical support to forensic personnel and management, handling over 50 communication requests daily with a 98% resolution rate. Maintained confidentiality and professionalism while managing over 200 sensitive forensic case files, adhering to strict data protection protocols. Maintained and organized over 1000 office records in digital and physical formats, ensuring accuracy with a 99.9% data integrity rate and rapid retrieval within 2 minutes. Delivered high-quality customer service by promptly addressing inquiries and resolving issues, achieving a 95% customer satisfaction rating based on internal surveys.

Manipal University, Dubai Bachelor of Business Administration in Marketing Management

Wings Way Training Institute, Dubai (IATA Certified) Diploma in Airport Ground Service