abdul hai

Assistant Store Manager                                     Jan 2016 - Present
Shree Jhawar And Co.      Kolkata, Indian

Main activities and responsibilities:

• Direct sales floor activities, ensuring excellence in customer service and resolving store level problems.
• Established sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits.
• Oversee personal management, Interviewing, training, mentoring and evaluating.
• Manage merchandise selection, window display, and stocking, working directly with vendor.
• Work with corporate management developing local marketing and advertising strategies.
• Maintain price accuracy of goods and ensured adequate stock levels.

Senior Store Assistant                                         Dec 2012 - Dec 2016 
Shree Jhawar And Co.      Kolkata, Indian

Main activities and responsibilities:

• Assisted customers with prompt and polite support in-present and via telephone.
• Remained calm poised in high-stress dynamic environment to promote service to customers and staff.
• Helped customers locate products and checked store system for merchandise and other sites.
• Referred customers to various services by evaluating needs and providing recommendations.
• Used consultative sales techniques to understand customer needs and recommend relevant products and service.
• Maintained records related to sale, returns and inventory availability.
• Established rapport with customers using active listening and interpersonal skills.

Store Assistant                                                     Aug 2009 - Dec 2012
Shree Jhawar And Co.      Kolkata, Indian

Main activities and responsibilities:

• Assisted with sales support and post sales follow-ups.
• Maintained inventory and scheduled shipments when necessary.
• Helped to build and foster relationship with customer.
• Maintain a clean and orderly work environments
• Helped with window display and shop décor.
  
   

Bachelor of arts                                                                                                                1995 - 1997
Birbhum Mahavidyalaya, The University of Burdwan       Suri, Birbhum, West Bengal, India

Certificate Course In Information Technology                                                             2001 – 2002
CMC Limited        Kolkata, India