ABDUL SAMAD

I am a BA English graduate having 13 years of work experience in various fields including 6.2 years as Cashier/ Customer Service Officer at Emirates India Intl. Exchange in the UAE and 2 ½ years as CSE at Sitel India Pvt. Ltd in Chennai.  I can speak 4 languages which are English, Hindi, Tamil and Malayalam. 

1).   Company Name: Emirates India International Exchange LPC.

        Location: Dubai, Abu Dhabi and Al Ain

        Designation:  Cashier cum Customer Service Officer

        Duration: 6 years and 2 months (Aug 2015 – Oct 2021)

   Job Profile: 

• Greeting customers as they come in the branch and enquire about their banking needs. 
• Exchanging foreign currencies such as USD,EUR,GBP,MYR,SGD,CNY and HKD etc.
• Preparing Customer Due Diligence and KYC.
• Verifying customers’ Invoice, Bill of Lading, Airway Bill etc. as per Compliance Policy.
• Assisting retail and corporate customers to initiate foreign and local transactions.
• Sending and receiving instant money transfer using Western Union, MoneyGram, Transfast and Ria etc.

2).   Company Name: Sitel India Pvt. Ltd. 

        Location: Chennai

        Designation: Senior Customer Service Professional 

        Duration: 2 ½ years (2010 -2013)

   Job Profile: 

• Resolving technical issues of Bell internet residential customers (Canada) via Web Chat.
• Pitching for sales of internet usage packs and upgrading the internet plan.
• Configuration of e-mail servers/ports on e-mail clients such as Outlook Express, Windows mail, Windows Live mail, Mac Mail, Microsoft Outlook etc.
• Installing McAfee antivirus after accessing customers’ PC remotely.
• Documentation of chats using Remedy portal.

3). Company Name: Radiant Energy LLC. 

       Location: Sharjah, UAE

       Designation: Office Administrator cum Junior Accountant

       Duration: 2 ½ years (2007 – 2010)

  Job Profile:                                    

• Attending and answering calls from customers and vendors.
• Attendance management of technicians and assigning jobs for them.
• Drafting letters & inquiries and sending them via fax and e-mail.
• Preparing invoices, LPOs and quotations using Peachtree Accounting Software.
• Ledger entry posting, Vendor invoice posting and follow up for payment.

4). Infomac Systems Ltd.   

     Location: Kannur, Kerala

     Designation: Computer Technician

     Duration: 2 Years (2001 – 2003)

   Job Profile: 

• Assembling of computers 
• Installation of Operating Systems such as Windows ME, Windows XP, Windows 7 etc.
• Trouble shooting of computers and printers
• Configuration and installation of Modem and Internet