Abhijeet Khabale

• Successfully increased customer retention rate by 25% within one
year by implementing targeted CRM strategies and leveraging
data-driven insights for Bharti Share Market Organization.
• Boosted lead conversion rates by 30% through the development
and execution of personalized email marketing campaigns,
resulting in a 20% increase in revenue for Bharti Share Market.
• Streamlined internal CRM processes, leading to a 15% reduction
in response time for customer inquiries and a subsequent 10%
increase in overall customer satisfaction ratings.
• Built and managed customer journeys, automations, triggered
Workflows and Blueprint.
• Segmented and managed customer database resulting in correct
targeting and communication
• Ensured all CRM touchpoints contributed to a consistent and
positive brand image and experience
• Successfully resolved 95% of technical issues within the first call,
increasing customer satisfaction and reducing resolution time.

IT Manager at Bharti Share Market.pvt, Pune

BA and Diploma in aviation management