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Abhishek Paul

Abhishek Paul

Area Collection Manager

Customer Service / Support

Sūrat, Surat

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About Abhishek Paul:

Results-oriented Collection Manager with 16+ years of expertise in credit risk management, debt recovery, vendor oversight, and portfolio optimization for top banking and telecom organizations. Proven success in improving resolution rates, reducing attrition, enhancing field efficiency, and aligning operations with compliance requirements. Recognized leader skilled in strategic planning, people management, and process automation to drive performance improvement and cost efficiency.
 

Experience

IDFC First Bank Limited – Collection Manager, Surat/Vadodara/Ahmedabad | Nov 2024 – Jul 2025

Paytm (One97 Communications Limited) – Customer Service Lead (Collections Support), Pan India (Remote) Nov 2023 – Sept 2024


HDFC Bank Limited – Collection Manager, Surat | Oct 2017 – Oct 2023


Vodafone India Services Pvt. Ltd – Team Leader, CSBO, Ahmedabad | Mar 2015 – Oct 2017

Progressive Corporate Pvt. Ltd & Azure Knowledge Corporation (Vodafone Associate), Ahmedabad | Jun 2008 – Mar 2015




 

 

Education

Bachelor in Arts from Indira Gandhi National open University

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