abishek nagarajan

A end user support in wipro infrastructure,I have extensive experience in troubleshooting and repairing hardware and software problems, as well as providing exceptional customer service. I am well- versed in Windows and Mac operating systems and possess strong problem- solving and communication skills.

End User Support. Aug 2025 - present Wipro Infrastructure Engineering - Aerospace 

 Install, configure, and maintain company software systems, including antivirus, email clients, and specialized business.

  Troubleshoot and resolve system and network performance problems, minimizing downtime and improving operational efficiency. 

 Responded to support tickets, phone calls, and emails to resolve technical issues in a timely manner. 

Junior Associate Jan 2024 - May 2025 Guidehouse India Private Limited, Chennai.

  Maintained compliance with company policies and procedures. 

 Developed effective communication skills by team meetings and presenting the updates to senior management. 

 Utilised customer service expertise to resolve complex customer inquiries and ensure satisfaction.

  Maintained database records of client information ensuring accuracy of data entry.

 Trainee Jan 2022 – Sep 2022 Diamondpick

  Gained experience in problem solving and troubleshooting issues for customers.

 Completed on- the job training sessions and demonstrated skills to supervisors. 

 Implemented effective time management techniques when completing assigned tasks. 

 Get trained in Frontend designing using HTML,

BE computer Science Engineering