Abrar Ahmed

Work towards process improvement, identify, and implement adequate measures to maximize customer satisfaction level. 

Manage teams with focus on excelling business targets & service delivery metrics. Compile, review, and monitor daily / weekly performance of quality. Motivate and lead others in a team environment. 

Drive process improvements measures and grow revenue through existing clients.

Oversee all lending functions, which include sales, Underwriting, funding, processing, and closing. 

Responsible for the productivity and budgetary performance of the operations department. 

Ensure efficient delivery and services to clients. ➢ Monitor team’s performance; maintaining statistics to ensure efficiency in process operations and meet organizational targets.

• A result driven, & astute professional with over 1 decade of rich experience in Business Process Outsourcing.
• Currently associated with Wipro Technologies Pvt. Ltd., Chennai, India as Team Leader (Mortgage Underwriter).
• Skillfully manage a diverse workforce and ensure efficient day – to - day operations and process implementation.
• Well versed in leading team, organizing work, communicating goals, connecting work to context, delegating tasks, leading by example, allocating & managing resources, solving problem, and coaching & motivating team member skills.
• Able to prioritize and manage multiple clients, with focus on client delivery, & resilient. Devising and reviewing specifications for products or processes. Sound understanding of customer needs and requirements to develop effective quality control processes.

• Conversant with Windows (95/98/NT/2000/XP/7 / 8), Internet, and MS – Office Applications (Word, Excel, Access, Outlook Express, & PowerPoint).
• Pursuing MBA; qualified with BBA.
• Deft in managing teams to work in sync with the corporate set parameters & motivating them for achieving organizational goals.
• Excellent communication, interpersonal & relationship management skills.