Adish Pradeep

HI I'm Skilled IT Support Engineer with 3 .8 years of experience in
providing comprehensive technical support to end users in financial,
customer service and SLA monitoring . Successful in installing,
upgrading, and configuring innovative applications on Windows
operating systems, Ticket handling and providing technical support to
optimize workflows and minimize business interruptions. Seeking to
utilize expertise in information technology.

• Working on TECH MAHINDRA third- party vendor, we are
  supporting BT project.
   
• Provided technical support to customer via telephone, email,
  remote connection, personal assistant, and through Service
  now ticketing system.
   
• Resolved 10+ tickets per day through efficient triaging of
  problem.
   
• Installed 300 + new pc workstation and laptop using through
  WDS.
   
• Maintaining asset management and laptop allocation.
   
• Call log to vendor as per customer request
• Responsible for managing 5 District in Kerala and maintaining
  end-User computer environments including troubleshooting
  and end User training for the LIC OF INDIA
   
• Managed 250 pc and 250 printers ensure highest level of
  infrastructure availability.
   
• Configured 250 new equipment including installation and
  updating of software, as well as troubleshooting
   
• Led the company's on-boarding classes to train new employees
   
• Outlook configuration
   
• Execute break/fix activities to repair broken devices, Primarily
   
• PCs and Laptops. This includes contacting vendor for onsite and
  offsite repairs as necessary.
   
• MS 365 to control and Manage Users and resources
   
• IP configuration for windows and linux
   
• Telephonic support remotely and on local extensions
   
• Maintaining of Raspberry systems
   
• Trend MIcro antivirus installation and maintenance

BACHELOR'S DEGREE ( BCA - KANNUR UNIVERSITY )