Ahmed Syed

Enhance team performance and maximize customer satisfaction by strategically managing 

calls, E-mail, and implementing process improvements successful at training and mentoring 

employees to promote culture of collaboration and continuous improvement of product 

and service quality.

Ensuring guests receive prompt greeting and friendly service Actively listen and re-solve guest grievances.

Accept and react promptly to guest requirements and queries through e-mail and calls.

Attending to Guest grievances and offer Service recovery options Nurtured new joiners in training sessions of soft skills and product description and safety procedures.

Perform product Demos to customers.

Introduction of new product lines to increase market penetration while managing current product's to maintain position in the market.

Setting up sales targets, planning, and achieving sales targets with principles and sales team
Have knowledge of issuing both domestic and international air tickets Performing assistant product manager rolls for continuous growth of ancillary product through various channels.

1. Successfully completed Bachelor's in Commerce Specialized in Computer Appliances, from Acharya Nagarjuna University in 2016.
2. Successfully completed Diploma in Aviation and Hospitality Travel Management, from Frank Finn Institute Hyderabad in 2012.