Ajay Kumar

• Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
• Followed ITIL Process.
• Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.
• Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through the trouble-ticket system.
• Sets up desktop computers and peripherals and tests network connections.
• Provides advanced, senior-level technical support to internal and external users; installs configures.
• Installations of Operating systems like XP, Vista, Windows 7, Windows 8, and Windows 10 on the client side.
• Managing User and Group Account Administration.
• Maintaining the Networks, Routers and Switches, and UPS.
• Installation, configuration, and troubleshooting of Ms-Office & Outlook and Thunderbird.
• Providing Share & Security level permissions to the users in Windows.
• Resolving the issue with Printer Network/Shared Printer.
• Maintain Antivirus upgraded in day-to-day activity. ( McAfee and K7 )
• Knowledge of Active Directory.
• Assigning Share & Security level permission to File & Folder (windows and Linux).
• Configuring and Maintaining data backup.
• Troubleshooting the Issues and monitoring the system performance.

Restricting Users in Installing New Programs and applying privileges using group policies.

Degree B.Sc Computers