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Ajay Kumar

Ajay Kumar

System Administrator

Technology / Internet

Hyderabad, Hyderabad

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About Ajay Kumar:

  • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
  • Followed ITIL Process.
  • Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.
  • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through the trouble-ticket system.
  • Sets up desktop computers and peripherals and tests network connections.
  • Provides advanced, senior-level technical support to internal and external users; installs configures.
  • Installations of Operating systems like XP, Vista, Windows 7, Windows 8, and Windows 10 on the client side.
  • Managing User and Group Account Administration.
  • Maintaining the Networks, Routers and Switches, and UPS.
  • Installation, configuration, and troubleshooting of Ms-Office & Outlook and Thunderbird.
  • Providing Share & Security level permissions to the users in Windows.
  • Resolving the issue with Printer Network/Shared Printer.
  • Maintain Antivirus upgraded in day-to-day activity. ( McAfee and K7 )
  • Knowledge of Active Directory.
  • Assigning Share & Security level permission to File & Folder (windows and Linux).
  • Configuring and Maintaining data backup.
  • Troubleshooting the Issues and monitoring the system performance.

Restricting Users in Installing New Programs and applying privileges using group policies.

Experience

  • Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.
  • Followed ITIL Process.
  • Oversees and updates assigned support service requests, handling daily technical support activities on desktop support, data network, and server management.
  • Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through the trouble-ticket system.
  • Sets up desktop computers and peripherals and tests network connections.
  • Provides advanced, senior-level technical support to internal and external users; installs configures.
  • Installations of Operating systems like XP, Vista, Windows 7, Windows 8, and Windows 10 on the client side.
  • Managing User and Group Account Administration.
  • Maintaining the Networks, Routers and Switches, and UPS.
  • Installation, configuration, and troubleshooting of Ms-Office & Outlook and Thunderbird.
  • Providing Share & Security level permissions to the users in Windows.
  • Resolving the issue with Printer Network/Shared Printer.
  • Maintain Antivirus upgraded in day-to-day activity. ( McAfee and K7 )
  • Knowledge of Active Directory.
  • Assigning Share & Security level permission to File & Folder (windows and Linux).
  • Configuring and Maintaining data backup.
  • Troubleshooting the Issues and monitoring the system performance.

Restricting Users in Installing New Programs and applying privileges using group policies.

Education

Degree B.Sc Computers

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