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Kalyan Nagar
Akash Rai

Akash Rai

Customer support, subject matter expert

Customer Service / Support

Kalyan Nagar, Bengaluru Urban

Social

1 Following

Services offered

I have 3+ years of experience in customer support, I am currently a subject matter expert. I have good spoken and written communication skills and customer handling skills. I'm a quick learner and I adapt to roles and changes very quickly. I am highly dedicated and focused when it come to work. I like to keep work-life balance to have a happy and healthy relationship with with work and my family. I am currently looking for opportunities in Malaysia to relocate with near my relatives and to experience the multicultural environment.

Subject matter expert
Customer support
Approximate rate: ₹ 350 per hour

Experience

Alorica 
Customer support ll
Bangalore 
Sep 2021- Current 
• Subject Mater expert(promotion)
•Customer support
•Case escalation
•Semi-voice/chat process. 
•Customer management
•Provide training/coaching and feed back
for customer support I agent 
•Time management
•Documentation
•Supervise customer support I agent

Xl Healthcare 
Agent 
Bangalore 
2018-2020
•Voice support 
•Clinic support
•Documentation
•Time management
•client/account manager

Education

College: North Bengal University (NBU) 
Siliguri West Bengal 
Degree B.A. 
Year of passing: 2015 
Graduate School: Greenview English School 
Jaigoan West Bengal 
Year of passing: 2012

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