Akash Rathi

Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.

March 2019 - Current SWIGGY - Food Delivery Driver, KOLKATA, INDIA
• Planned optimal routes to deliver multiple orders per trip and achieve strong
performance ratings.
• Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
• Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
• Verified orders prior to completing deliveries to avoid customer complaints.
• Coordinated work of team of drivers delivering across local area.
• Logged hours, mileage and order-related activities with company's app to maintain detailed records.
• Stayed in constant communication with dispatching team to quickly respond to delivery updates.
• Developed and maintained professional relations between customer, store personnel and company.
• Served customers promptly by smoothly collecting and delivering high volume of orders.
• Maintained positive relationships with customers to promote continued business opportunities.
• Immediately addressed problems with customers to promote speedy resolution.
• Identified customers' needs and provided information on appropriate

products in effort to promote cross-selling.
• Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
• Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
• Processed payments, made change and provided receipts.
• Implemented policies and procedures across warehouse and shipping platforms.
• Drovemorethan70kmperdaytoserveasmanyas750customerspermonth across kolkata
June 2014 - February 2019 GM TRADE LINK – Store keeper/Delivery Driver, KOLKATA, INDIA
• Safely loaded items into delivery vehicle to minimize damage while in transit. • Completed and submitted logs and paperwork every day to maintain records. • Delivered packages to customer doorsteps and business offices.
• Followed company policies and procedures during shift.
• Operated vehicle safely in highly congested areas with no traffic violations. • Maintained clean and orderly appearance while on shift.
• Tracked delivery information, mileage and fuel use while on shift.
• Completed on-time deliveries by choosing best and most efficient routes. • Interpreted maps and followed written and verbal directions.
• Loaded and unloaded more than 50 items on delivery vans per shift.

Bachelor of Commerce: Accounting UNIVERSITY oF NORTH BENGAL, RAIGANJ, March 2012