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Akash Surendran

Akash Surendran

Technical Support Engineer

Customer Service / Support

Kottayam, Kottayam

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About Akash Surendran:

Aspiring data scientist

Experience

In my role as a Procurement Engineer at L&T, I gained invaluable insights into the intricacies of supply chain management, vendor relations, and strategic procurement processes. I collaborated closely with internal stakeholders to identify sourcing opportunities, negotiate contracts, and ensure the timely delivery of goods and services. This experience equipped me with meticulous attention to detail, analytical prowess, and a strategic mindset—all essential qualities for effective product analysis.

Subsequently, my tenure as a Technical Support Engineer at Sprinklr provided me with hands-on experience in troubleshooting technical issues, analyzing customer feedback, and driving product improvements. I developed a deep understanding of customer needs and preferences, and I played a key role in ensuring seamless product adoption and customer satisfaction. This experience has honed my ability to translate user feedback into actionable insights and recommendations for product enhancements.
 

Education

B-Tech in Mechanical Engineering

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