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Akhil Gopakumar

Akhil Gopakumar

Support Analyst

Customer Service / Support

Thiruvananthapuram, Thiruvananthapuram

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About Akhil Gopakumar:

I have 4 years of experience with MySQL and Application Change Implementation, including maintenance and support services. I am skilled in ITIL and ITSM processes like Incident, Change, Problem, and Release Management, as well as service improvements. I also have strong communication, teamwork, and follow-up skills. Additionally, I've managed SPLUNK and AppDynamics communications. Since December 2024, I've gained experience with project and issue management in Jira, data visualization and system monitoring with Elastic and Grafana, CRM and sales automation in Salesforce, and incident management with PagerDuty. These tools have helped improve workflow, efficiency, and collaboration in my role.

Experience

I have 4 years of experience with MySQL and Application Change Implementation, including maintenance and support services. I am skilled in ITIL and ITSM processes like Incident, Change, Problem, and Release Management, as well as service improvements. I also have strong communication, teamwork, and follow-up skills. Additionally, I've managed SPLUNK and AppDynamics communications. Since December 2024, I've gained experience with project and issue management in Jira, data visualization and system monitoring with Elastic and Grafana, CRM and sales automation in Salesforce, and incident management with PagerDuty. These tools have helped improve workflow, efficiency, and collaboration in my role.

Education

Bachelor of Science in Computer Science

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