akshay khakam

With over two years of experience at FPL Technologies Pvt Ltd, I have spearheaded Quality
and Projects for the OneCard Credit Card project, ensuring seamless operations. I conduct
thorough daily call audits, offer constructive feedback to associates for continuous
improvement, and maintain transparency through regular publication of audit scores.
Additionally, I lead Quality team meetings to address challenges, conduct detailed analysis
of repeat calls, and collaborate with stakeholders to resolve quality issues. Prior to this, I
held roles at WNS Global Services Pvt Ltd and ITCube Solutions Pvt Ltd, where I achieved
SLA targets, mentored teams, and received accolades for process improvements and
exemplary performance.

With over two years of experience at FPL Technologies Pvt Ltd, I have spearheaded Quality
and Projects for the OneCard Credit Card project, ensuring seamless operations. I conduct
thorough daily call audits, offer constructive feedback to associates for continuous
improvement, and maintain transparency through regular publication of audit scores.
Additionally, I lead Quality team meetings to address challenges, conduct detailed analysis
of repeat calls, and collaborate with stakeholders to resolve quality issues. Prior to this, I
held roles at WNS Global Services Pvt Ltd and ITCube Solutions Pvt Ltd, where I achieved
SLA targets, mentored teams, and received accolades for process improvements and
exemplary performance.

I have completed my Diploma in Hospitality ans currently pursuing certification in Datascience