Akshay Khanna

A result driven and motivated person with 7+ years of experience in driving process improvements, leading cross functional teams and managing budgets. Seeking a challenging role in a dynamic organization to utilize my skills and experience in maximizing growth and revenue. Key skills: Team management, program management, Strategic planning, analytics skills, sales operations management, process improvement, stakeholder management

ept’21 – Sept’23 Program Manager – Central Operations, CARS24  Established the Central challan & Bank NOC team. Led a team of 60+ team members across Pan India to achieve business goal & operational efficiency  Spearheaded a strategic initiative to optimize the online challan payment process, resulting in a remarkable reduction in Turnaround time (TAT) from 72 hours to 48 hours  Implemented cost control measure in Challan vertical, resulted in saving of INR 30 Lacs per month  Managed the Profit & Loss (P&L) for the Challan and Bank NOC division, overseeing a portfolio valued at 15 Crore ( 15 Cr), strategically analyzed revenue streams, expenses , and cost structures to optimize profitability  Pioneered the establishment of a dedicated “Fake Bank NOC fraud prevention POD” at the founder level, to develop a comprehensive strategies for preventing & addressing Fake Bank NOC fraud cases  Collaborated with private banks for loan verification. Loss prevented : 5Cr , Made processes with relevant stakeholders to prevent the procurement of fraudulent vehicles  Developed cost cutting incentive & ops policies to cut down costs per procurement  Effectively managed and resolved dealer grievances within the challan vertical, resulting in 20% reduction in dealer complaints  Led the management & optimization of C2B runner workforce, overseeing a team of (40 runners) responsible for (Attendance, monthly payouts, fuel reimbursements, task allocations etc.)  Introduced performance metrics & KPIs to track runner productivity. Successfully positioned the Locus App for tracking  Successfully launched the Cars24 E-challan payment service  Solving complex problems with the support of legal team, Handling channel partner grievances / Buyer grievances for the documentation process. Challans – 15k grievances, Bank NOC– 8k grievance yearly  Designed and implemented an efficient & standardized Bank NOC procurement process, which led to achieve 88% of Bank NOC within the TAT March’19 – Sept’ 21 Key Account Manager – Manipal Technologies Limited • Responsible for acquiring new customers and growing market share of Manipal technologies alongside managing needs of existing accounts across North and South region for Print on Demand (POD) line of business • Managing key publishing and self-publishing accounts worth 20 Cr Portfolio including Digital printing, POD and online distribution for North Region • Achieved 100 % revenue growth in new business alongside driving growth in existing accounts • Successfully added 85 new accounts in the field of Self-publishing, Trade Publishers, educational publishers contributing to business worth 12 Crores • Prior to POD, was part of core sales team for the Portfolio of: Commercial printing, Offset prints PMS (Print Management Service), Digital Printing for North region which involved managing existing key accounts and handling new business development (B2B) corporates for Digital printing/Bulk printing, printing managementservices • Involved in tender and competitive bidding process (quotation development and negotiations): Won Multiple Breakthrough deals with key strategic customers like Hero Moto Corp, Lots wholesale solution, Ken star, Spice Jet, Pine labs etc. Jan’15 – March’17 Account Manager – Unique Air-conditioning Systems • Pivotal role in acquiring new work orders/tenders for the company • Scaled the company across North India by collaborating with city teams –resulting in onboarding 20+ big accounts • Managed the companies PnL Nov’13 – Jan’15 Business Analyst – Bizarre Design • Analyzed the trends of Digital Marketing like where the industry is heading, growing platform, identifying best channel and strategies based on client needs • Initial era of Social media explosion – developed understanding and educated clients about Facebook Ads, Google ads, and paid marketing

2017 - 2019 Masters, business administration, Amity Business School, Noida 2010 - 2013 Bachelors of Business Administration, Guru Gobind Singh Indraprastha University