About Akshya Yadav:
Looking for a career in an organization, where I can utilize my skills to contribute the growth and success for the organization. I would like to work as a key player in challenging and creative environment.
Professional Qualification:
- B.Tech- Information Technology
- Babu Banarasi Das Institute of Technology (Ghaziabad) Batch-2008-2012
- Affiliated with G.B.T.U.
- Percentage-62.7%
Academic Qualification:
- Passed 12th From UP BOARD 47.4%.
- Passed 10th From UP BOARD 41.33%.
Experience
CENTTRA Solutions PVT LTD worked as (Remote Support Admin) from Jan, 2014 till 2019:
Roles and Responsibilities:
- Worked as member of Desktop Support Team Level-1
- Addressing user tickets regarding hardware, software, and networking.
- Walking customers through installing applications and computer peripherals.
- Asking targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
Presently working with CENTTRA Solutions PVT LTD (SCCM Admin) from 27th Feb, 2019.
Roles and Responsibilities:
- Good knowledge of ITIL processes like Change Management, Incident Management, Problem management.
- Prepare the Weekly and Monthly reports/dashboards and share with management for customer reviews.
- Working on Vulnerability Assessment and Penetration Testing.
- Initially started work as Desktop Support Engineer.
- Good troubleshooting skills on EUC devices on Windows 7, Windows 8.1 and Windows 10.
- Worked on ticketing tools like BMC Remedy and ServiceNow. Handle tickets related to Application installation, UAT and deployments
- Quick and fast reporting from SQL and automated reports through SQL Report builder.
- Work on Incident and Change CR related to Application / Package / Software update deployment on the environment.
- Work on Tickets and emails related to OSD troubleshooting / Report creation.
- Patch Management – Creating SUG, downloading updates, distributing patch packages.
- Installing Software Update Point Site System Role, WSUS and configuring.
- Good Knowledge in Software Inventory and Hardware Inventory Process flow.
- Monitoring Application deployment through Reports.
- Creating different type of collections - Direct Rule, Category Role, Query based, Include and Exclude collections as per the requirement.
- Software distribution related troubleshooting on SCCM client and SCCM server.
Develop governance and management structures for successful execution of the engagements.
Define Transition and Transformation roadmaps aligned with end-state architecture to enable business. - Coordinate with enabling teams (technical architects, delivery managers etc.) for ensuring an integrated bid to the client.
Handle workshops with the client and/or TPA for requirement gathering, solution document creation.
Incident Management with ServiceNow ticketing tool. Installing and configuring AVAYA/Cisco desk phone. - Check the site server components on daily basis in SCCM. Working on software deployment failed issue on client machine.
- Perform UAT and take customer sign off and enable the Application and Packages for full roll out over Windows 10 and 7 workstations.
- Generate daily health reports through SQL management studio and send them to the team and leads.
- Prepared and configured new laptops/workstations/thin clients to client specifications as assigned
- Reduced the deployment time of a new computer by 50% by creating Operating System images containing a standardized list of application suites and security updates.
- Provided desk-side support for laptop and desktop computers
- Installed, upgraded, supported and troubleshot Windows Operating Systems and
- Microsoft Office suite, and other applications as assigned
- Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment
- Performed remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
Education
Professional Qualification:
- B.Tech- Information Technology
- Babu Banarasi Das Institute of Technology (Ghaziabad) Batch-2008-2012
- Affiliated with G.B.T.U.
- Percentage-62.7%
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