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Alan Rodrigues

Alan Rodrigues

Senior Manager, Customer Success

Services provided: Customer Success , Sales Representatives , Customer support , Project Management , Team management , Customer Loyalty/ Retention

Customer Service / Support

Chembur, Mumbai City District
₹500 / hour
Approximate rate

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About Alan Rodrigues:

Customer Success Manager with 14 years of experience in Customer Success, Sales, Retention, Coaching, and Team Management.

Goal-oriented, self-driven and passionate about creating customised strategies to provide a world-class UX while simultaneously achieving critical business goals.

Keen on taking up new challenges and being part of a team that is focused on providing effective solutions that directly impact the business.

Experience

I've been part of the 'Customer Success' realm for most of my career. My experience thus far has not only given me the confidence to achieve my goals, but also opportunities to learn from my mistakes. My core strengths are my communication skills, enthusiasm, and being a voracious learner.

In my most recent position as a Senior Manager at Dream11, I've successfully executed projects like the 'Customer Escalations Matrix' and 'Complaints Management Desk'. My focus has always been on providing a bespoke customer experience, and it has helped me assist countless users via calls, chats, and emails.

If this role requires an experienced team player that is data-driven, takes ownership, understands the users needs and gets the job done, I am the right fit for the position.

As part of your amazing team, I would constantly pursue the goal of providing our customers the best possible experience.

I'd be happy to provide greater detail about my skills and experience via an interview.

Education

I've completed my HSC (12th Grade) from ‘Maharashtra State Board’ in 2005.

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