
Allen Deepak George
Technology / Internet
About Allen Deepak George:
Experienced Service Desk Analyst looking for an opportunity in IT Service Desk
Experience
Summary
• Highly talented and efficient Analyst with an overall experience of 9 years with 6 years of experience in IT Service Desk Operations.
• Proficient in handling clients and customers with both technical and non-technical background.
• Strong Information Technology skills. Adapt at team and project management. Background in executive support and office management.
• Proven ability to support business operations, senior management, technology systems, and analysis functions.
• Proficient in coping up with business standards in a professional environment
Skills
Active Directory • ServiceNow • Network Monitoring Tools • Troubleshooting • MAC OS • Remote Troubleshooting • Incident Management
Specialties • Work with global colleagues to provide globally consistent processes and procedures
• Performs research and analysis for platform determination for project related implementation life cycle replacements
• Perform proactive analysis of infrastructure capacity and performance.
• Performs regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and performance tuning
• Performed cross platform audits of Active Directory (AD) objects and user permissions).
• Managed User Accounts on WindowsNT Platform (Creation, Deletion, Permissions, and VPN Access).
• Developed organizational units in Active Directory (AD) and managed user security with group policies
Education
Education
UNITEC, Auckland, New Zealand Graduate Diploma in Computing – Information Technology (2011-2012) Sathyabama Institute of Science and Technology, Chennai, India Bachelor of Engineering - Electronics and Instrumentation (2002-2006)
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