Allen Deepak George

Experienced Service Desk Analyst looking for an opportunity in IT Service Desk

Summary

 • Highly talented and efficient Analyst with an overall experience of 9 years with 6 years of experience in IT Service Desk Operations.

 • Proficient in handling clients and customers with both technical and non-technical background.

 • Strong Information Technology skills. Adapt at team and project management. Background in executive support and office management.

 • Proven ability to support business operations, senior management, technology systems, and analysis functions.

 • Proficient in coping up with business standards in a professional environment

 Skills 

Active Directory • ServiceNow • Network Monitoring Tools • Troubleshooting • MAC OS • Remote Troubleshooting • Incident Management 

Specialties • Work with global colleagues to provide globally consistent processes and procedures

 • Performs research and analysis for platform determination for project related implementation life cycle replacements

 • Perform proactive analysis of infrastructure capacity and performance.

 • Performs regular system maintenance, backups, hardware and software upgrades, physical to virtual migrations and performance tuning

 • Performed cross platform audits of Active Directory (AD) objects and user permissions).

 • Managed User Accounts on WindowsNT Platform (Creation, Deletion, Permissions, and VPN Access).

 • Developed organizational units in Active Directory (AD) and managed user security with group policies

Education 

UNITEC, Auckland, New Zealand Graduate Diploma in Computing – Information Technology (2011-2012) Sathyabama Institute of Science and Technology, Chennai, India Bachelor of Engineering - Electronics and Instrumentation (2002-2006)