ALOK KUMAR

Dynamic and results-driven Team Lead - Operations & MIS with 7 years of experience in operations management, 
process optimization, and data-driven decision-making. Proven expertise in team leadership, advanced data 
analytics, process automation, and customer service excellence. Highly skilled in Advanced Excel (Pivot Tables, 
VLOOKUP, Power Query, Macros) and SQL, leveraging data intelligence to streamline workflows and enhance 
operational efficiency. Adept at handling escalations, optimizing payment processes, and collaborating with cross-
functional teams to drive continuous improvement and business growth. Recognized for implementing strategic 
solutions that boost productivity, reduce operational bottlenecks, and improve overall service delivery.

Led and supervised the activation team, ensuring operational efficiency and adherence to compliance 
policies.
 Managed policy endorsements, including plan duration, premium, cancellations, and customer information.
 Oversaw UTR/payment status verification on Razor pay and Paytm portals.
 Coordinated with the product team to configure new verticals and streamline processes.
 Conducted sales data reconciliation and collaborated with finance for accurate billing.
 Generated detailed management reports, supporting data-driven decision-making.
 Developed Standard Operating Procedures (SOPs) to improve workflow efficiency.
 Provided backend support for the sales team and business partners, ensuring seamless business operations.
 Managed reinsurance data and coordinated with the service department for issue resolution.
 Tracked and enhanced individual and team performance, providing coaching and feedback.

Education
Bachelor of Computer Applications (BCA)
Awdhesh Pratap Singh University, Rewa, India
Higher Secondary (12th) - Science Stream
CBSE Board | Year of Completion: 2009
Senior Secondary (10th)
CBSE Board | Year of Completion: 2007