Amaly Jecintha S.G

I am Amaly Jecintha SG currently working as in the Technical support in Hewlett Packard Enterprise . Having hands on experience skill on Salesforce Admin, HTML and Microsoft Office. 

I have one year experience in Technical support Role in HPE 

Within a period of 6 Months got promoted from L0 to L1

The activities of my Role:

 Case logging and documentation using SFDC (Salesforce Lightning).
Provided technical assistance to enterprise to customers VIA Phone, Remote
and Email.
Handling open tickets and resolving customer's issues with provided SLA.
Handling calls and resolving their issues and in least AHT( average handling
time ) without flaw.
Handling the various reports, trackers, and scheduled service activity reports by
providing the best quality of service for enterprise customers.
Providing excellent customer service skills with a warm and professional
manner.
Resolving or escalating issues as they arise and in line with Service Levels
Agreements.
Providing 1st tier front-line support by analyzing tickets based on the incidence ,
Event management and ID management
Handling all basic administrative functions including user account maintenance,
reports and dashboards, workflows, validation rule and other routine tasks.

B.Sc. Mathematics
Stella Maris College, Chennai
2018-2021
GPA : 70%
12th Standard
Adarsh Vidyalaya Higher                               2017-2018
GPA : 87 %

10th Standard
Immaculate Heart of Mary
Matric School, Chennai
2015-2016
GPA : 93%